Onsite Helpdesk Engineer II — Client-Focused IT Support

centurysolutionsgroup; Tyrone (GA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

PTO and holidays

Training opportunities

Job summary

Century Solutions Group, Inc. is seeking a Help Desk II Technician for a fully onsite role based in Tyrone, GA. You will troubleshoot issues, manage service requests, and ensure the reliability and security of client systems while delivering high-quality technical support.

Ideal candidates will take ownership, communicate clearly with technical and non-technical users, and thrive in a fast-paced MSP environment. Strong documentation and continuous learning are valued as part of the team.

Qualifications

• Strong communication and customer service skills are essential.
• 3+ years IT support experience is preferred.
• Microsoft 365 or Azure Fundamentals certification is desirable.

Responsibilities

• Deliver responsive, professional technical support to clients across various environments.
• Troubleshoot hardware, software, and network issues (remote and onsite).
• Manage and prioritize service tickets, ensuring timely resolution and proper escalation.
• Maintain accurate and detailed documentation in ConnectWise and IT Glue.
• Document system configurations, incidents, and resolutions clearly and thoroughly.
• Communicate effectively with clients via phone, email, and Microsoft Teams.
• Participate in an after-hours, on-call rotation.
• Perform system analysis to identify technical requirements and solutions.
• Track time and maintain accurate service records.
• Stay current with emerging technologies, tools, and industry best practices.

Skills

Communication

Customer service

IT support

Education

High school diploma

Microsoft 365/Azure Fundamentals

Tools

Active Directory

Microsoft 365 administration

Networking fundamentals

VPN

Remote Desktop

Hyper‑V

VMware/ESXi

Cisco Meraki

ConnectWise PSA

Job description

Century Solutions Group, Inc. is seeking a Help Desk II Technician for a fully onsite role based in Tyrone, GA. You will troubleshoot issues, manage service requests, and ensure the reliability and security of client systems while delivering high-quality technical support.

Ideal candidates will take ownership, communicate clearly with technical and non-technical users, and thrive in a fast-paced MSP environment. Strong documentation and continuous learning are valued as part of the team.