Onsite IT Service Desk Technician - Level 2

CV in; Henderson (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Alliance North America, headquartered in Henderson, NV, seeks a Service Desk Support Technician Level 2 for an onsite role.

You will escalate and resolve complex incidents, support endpoint devices, networks, identity systems, and cloud services while adhering to security and change-management practices. The position reports to the IT Client Services Supervisor and operates during standard business hours.

Qualifications

• The successful candidate has three to five years of hands‑on IT support experience.
• Daily duties include handling endpoint devices, network tools, identity systems, and cloud services.
• Clear written and spoken English and onsite work in Henderson are required.

Responsibilities

• Own the complete incident lifecycle from intake to final closure and design repeatable workflows.
• Route alerts, classify tickets by impact, and implement fixes to maintain stability.
• Investigate Microsoft 365 and cloud incidents to isolate root causes and test actions.
• Document cases thoroughly and coordinate with hardware vendors and software teams.

Skills

Endpoint devices

Networking

Identity management

Microsoft 365

Cloud-based support

Job description

Alliance North America, headquartered in Henderson, NV, seeks a Service Desk Support Technician Level 2 for an onsite role.

You will escalate and resolve complex incidents, support endpoint devices, networks, identity systems, and cloud services while adhering to security and change-management practices. The position reports to the IT Client Services Supervisor and operates during standard business hours.