On-Site IT Technician II - MSP Growth & Support

Premier Networx; Augusta (GA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Company vehicle

Mileage reimbursement

Job summary

Premier Networx is seeking a Service Desk Technician II to join our growing MSP team in the Augusta area. You will handle escalations, troubleshoot complex issues, and mentor Level I staff while delivering reliable on-site and remote support to local clients.

Ideal candidates bring 4 years of IT support experience or a 2-year IT degree with 2 years hands-on, plus CompTIA A+. You will document work, collaborate with peers, and ensure excellent client experiences in a fast-paced environment.

Qualifications

• 4 years of IT experience in technical support or service desk roles.
• OR
• A 2-year technical degree in an IT-related field plus 2 years of hands-on experience.
• Note: If you do not currently hold your CompTIA A+ certification, you will be required to obtain it within 6 months of hire.

Responsibilities

• Respond to and resolve advanced service requests and incidents via phone, email, or ticketing system.
• Serve as an escalation point for tickets not resolved by Level I Technicians.
• Troubleshoot and resolve complex technical issues involving workstations, mobile devices, business applications, and basic infrastructure.
• Provide support for software platforms including Microsoft 365, Adobe, QuickBooks, and other business-critical applications.
• Assist with on-site technical support in the greater Augusta area as needed.
• Perform installations, configurations, and upgrades for hardware and software.
• Troubleshoot and maintain printers, scanners, and other peripherals.
• Administer user accounts, permissions, and group policies via Active Directory.
• Provide backup dispatch support and coordination when needed.
• Interface with third-party vendors on technical issues and project coordination.
• Document work accurately and track time in ticketing system.
• Mentor and provide training support to Level I Technicians.
• Contribute to a collaborative and solution-oriented service desk environment.
• Perform other duties as assigned by management.

Skills

Windows 10/11

Office 365 admin

Active Directory

Basic networking

MSP tools

Microsoft 365 apps

Adobe CC

QuickBooks

Backup/antivirus

Troubleshooting

Documentation

Education

4 years IT experience or

2-year IT degree + 2 years

CompTIA A+ within 6 months

Tools

MSP ticketing systems

RMM platforms

Job description

Premier Networx is seeking a Service Desk Technician II to join our growing MSP team in the Augusta area. You will handle escalations, troubleshoot complex issues, and mentor Level I staff while delivering reliable on-site and remote support to local clients.

Ideal candidates bring 4 years of IT support experience or a 2-year IT degree with 2 years hands-on, plus CompTIA A+. You will document work, collaborate with peers, and ensure excellent client experiences in a fast-paced environment.