Onsite Help Desk Technician III TS/SCI Clearance

General Dynamics Information Technology, Inc.; San Antonio (TX); Presencial; USD 32.000 - 41.000; Tempo integral

Benefícios oferecidos por esta vaga

401K with company match

Comprehensive health and wellness

Internal mobility opportunities

Education and certifications support

Paid vacation and holidays

Diversity and inclusion programs

Resumo da vaga

GDIT is seeking an on-site Help Desk Technician III based in San Antonio, TX to support DoD and government environments. You will handle user IT requests, manage accounts, email, and productivity tools, and assist with conferencing and VTC operations.

Responsibilities include troubleshooting, ticket tracking, policy compliance, and training end-users. A TS/SCI clearance and 3+ years of related experience are required, with CompTIA Security+ CE status highly preferred.

Qualificações

• Active TS/SCI clearance
• US Citizenship required
• 3+ years of related experience supporting help desk operations
• CompTIA Security+ certification with CE status

Responsabilidades

• Provide help desk support for standard user devices and software.
• Setup and support conferences and Video TeleConference (VTC) operations.
• Resolve issues via ticketing system and escalate when needed.
• Maintain Standard Desktop Configuration (SDC) images and ensure policy compliance.
• Support SharePoint Helpdesk site and weekly performance reporting.

Conhecimentos

Desktop Management

End User Support

Help Desk Operations

Information Technology (IT) Support

Formação

CompTIA Security+

Ferramentas

SharePoint

Outlook

Word

Excel

Access

PowerPoint

Descrição da vaga

GDIT is seeking an on-site Help Desk Technician III based in San Antonio, TX to support DoD and government environments. You will handle user IT requests, manage accounts, email, and productivity tools, and assist with conferencing and VTC operations.

Responsibilities include troubleshooting, ticket tracking, policy compliance, and training end-users. A TS/SCI clearance and 3+ years of related experience are required, with CompTIA Security+ CE status highly preferred.