Help Desk Tech III – Onsite TS/SCI (Lackland AFB)

General Dynamics Information Technology, Inc.; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician III to provide on-site IT support at Lackland Air Force Base in San Antonio, TX.

The role requires active TS/SCI clearance and hands-on experience with desktop applications, email, and collaboration tools. You will handle incident resolution, user account management, and standard configurations while coordinating with government staff.

Qualifications

• 3+ years of directly related experience supporting help desk operations.
• Active TS/SCI clearance is required.
• CompTIA Security+ certification with valid CE status.

Responsibilities

• Provide customer interface by supporting requirements for accounts, email, and office apps.
• Troubleshoot and resolve IT issues and document in ticketing system.
• Support desktop configurations and software deployments per standards.
• Assist with remote desktop support and VTC setup as needed.
• Maintain SharePoint helpdesk intranet site with standards and tips.

Skills

Help desk operations

Customer support

Remote desktop

Network troubleshooting

Ticketing systems

Education

CompTIA Security+ certification

Tools

Outlook

Word

Excel

PowerPoint

SharePoint

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician III to provide on-site IT support at Lackland Air Force Base in San Antonio, TX.

The role requires active TS/SCI clearance and hands-on experience with desktop applications, email, and collaboration tools. You will handle incident resolution, user account management, and standard configurations while coordinating with government staff.