IT Help Desk Technician I — Frontline Support & Cloud Readiness

LifeWorks Austin; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

PTO 24 days per year

11 paid holidays per year

Medical plan with $100 HSA

401(k) with 50% match

Job summary

LifeWorks Austin is seeking a Help Desk Technician I to join the Information Technology team. The role provides frontline technical support for employees and supports deployment and maintenance of technology across locations.

The position focuses on user administration, device deployment, onboarding/offboarding, asset management, and day-to-day operations, with escalation to senior staff as needed. This is a full-time, non-exempt role in Austin, TX.

Qualifications

• Minimum two (2) years of help desk, desktop support, or technical support experience required.
• Associate degree in Information Technology, Networking, Cybersecurity, Computer Science, or a related field (preferred).
• Certifications such as CompTIA A+, Network+, ITF+, Microsoft Fundamentals, or similar (preferred) or four (4) years of progressively responsible IT support experience may substitute for a degree.

Responsibilities

• Respond to help desk tickets, phone calls, emails, and walk-up support requests in a timely and professional manner.
• Troubleshoot hardware, software, printer, mobile device, and network connectivity issues.
• Support company-owned Windows and macOS computers, mobile devices, tablets, printers, and peripherals.
• Document support interactions, troubleshooting steps, and resolutions in the IT ticketing system.
• Provide technical guidance and training to employees on agency-supported technology.
• Escalate complex or advanced technical issues to the Help Desk Technician II or other resources as appropriate.

Skills

Customer service

Communication

Troubleshooting

Documentation

Teamwork

Education

Associate degree in Information Technology or related field

Four years IT support experience may substitute for a degree

Tools

Windows

macOS

Microsoft 365

Microsoft Entra ID

Job description

LifeWorks Austin is seeking a Help Desk Technician I to join the Information Technology team. The role provides frontline technical support for employees and supports deployment and maintenance of technology across locations.

The position focuses on user administration, device deployment, onboarding/offboarding, asset management, and day-to-day operations, with escalation to senior staff as needed. This is a full-time, non-exempt role in Austin, TX.