Onsite Enterprise IT Support Pro — DC

Hruckus; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

HRUCKUS in Washington, DC seeks an experienced Enterprise IT Support Specialist for an onsite assignment. You will provide frontline and advanced technical assistance, manage user accounts, and support enterprise tools to ensure reliable IT operations.

The role requires 6+ years in IT support, strong knowledge of Windows, macOS, Microsoft 365, AD, and networking, and familiarity with ITIL processes. A Bachelor's degree or equivalent experience is required.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• 6+ years of IT support, service desk, or system troubleshooting.
• Experience with Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.
• Experience supporting mobile devices (iOS and Android) with enterprise management profiles.
• Experience with ITIL incident, problem, and change management.
• Strong communication and customer service skills.
• Ability to work independently and in teams.
• Ability to lift 25-40 lbs.

Responsibilities

• Serve as primary IT support contact via phone, email, ticketing, and in-person.
• Troubleshoot hardware, software, and network issues at basic and advanced levels.
• Assist with account access, MFA issues, and identity management.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise apps and departmental systems.
• Conduct root-cause analysis and implement long-term solutions.
• Document interactions and procedures in the ticketing system.
• Escalate issues and collaborate with admins, infrastructure, and vendors.
• Manage user accounts, security groups, file permissions, and access requests.
• Provide guidance and knowledge-sharing with support staff.
• Assist with system upgrades, patching, deployments, lifecycle management.
• Educate users on IT policies and best practices.

Skills

Communication skills

Customer service

Problem solving

Team collaboration

Independent work

Physical lifting

Education

Bachelor’s degree in IT or related field

Tools

Windows OS

MacOS

Microsoft 365

Active Directory

Networking basics

Job description

HRUCKUS in Washington, DC seeks an experienced Enterprise IT Support Specialist for an onsite assignment. You will provide frontline and advanced technical assistance, manage user accounts, and support enterprise tools to ensure reliable IT operations.

The role requires 6+ years in IT support, strong knowledge of Windows, macOS, Microsoft 365, AD, and networking, and familiarity with ITIL processes. A Bachelor's degree or equivalent experience is required.