Full to Part Time Help Desk Technician

Swift Staffing; Baltimore (MD); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Weekly pay

Health insurance

Referral bonuses

Longevity bonus

Holiday pay

Roth 401K plan

Job summary

Swift Staffing seeks a Full to Part Time Help Desk Technician in Baltimore City for a six-month contract. You will deliver tier 1 and 2 IT support in a pharmaceutical setting, handling issues via phone, email and chat and logging requests in the ticketing system.

Ideal candidates have helpdesk experience, solid troubleshooting, and a customer-focused approach. Requires a high school diploma; an Associate degree in CS is preferred.

Qualifications

• Prior helpdesk or IT support experience.
• Strong troubleshooting and customer service mindset.
• High school diploma is required.
• Associates Degree in Computer Science is preferred.

Responsibilities

• Provide tier 1 and 2 IT support via phone, email and chat.
• Troubleshoot Windows/Mac OS, network issues, printers and peripherals.
• Log and track requests in Freshservice.
• Escalate complex issues to senior IT staff or vendors.

Skills

Troubleshooting

Customer service

Communication

Education

High school diploma

Associates Degree in Computer Science

Tools

Freshservice

Microsoft 365

Active Directory

Windows

macOS

Job description

Full to Part Time Help Desk Technician needed for our technology client in Baltimore City. The Full to Part TimeHelp Desk Technician will be responsible for providing technical tier 1 and 2 support in a pharmaceutical setting. Six month contract position with possible extension or contract to hire consideration. The non-negotiable pay rate is $22.00 per hour.

Essential Duties

Troubleshoot and resolve issues related by phone, email and chat relating to the following:

• Windows/Mac operating systems.
• Email and basic productivity tools.
• Password resets and account access.
• Network connectivity (Wi-Fi/LAN).
• Printers and common peripherals.
• Common software applications.

• Log, document, and track support requests in the ticketing system.
• Escalate unresolved or complex issues to senior IT staff or vendors. Perform basic hardware troubleshooting (PC/laptop peripherals, cabling, accessories).
• Support user onboarding/offboarding tasks as needed (accounts, access, device setup). Assist with routine IT tasks (patching support, device checks, inventory support).
• Maintain knowledge base articles and update documentation.

Qualifications

• Prior experience in a helpdesk or IT support role is required.
• Strong troubleshooting skills and customer service mindset are required.
• High school diploma is required.
• Associates Degree in Computer Science is preferred.

Must have working knowledge of the following:

• Networking basics (DNS, DHCP, IP addressing, Wi-Fi).
• Active Directory / user management (preferred).

• Ticketing systems (e.g., Freshservice).
• Windows and/or macOS environments.
• Ability to communicate clearly with non-technical users.
• Reliability and responsiveness during support hours.

• Must have IT certification in CompTIA A+, Network+ or Microsoft.
• Must be familiar with Microsoft 365 (Outlook, Teams and OneDrive).
• Must have basic understanding of cybersecurity best practices (phishing awareness and MFA).
• Must have experience supporting mobile devices (iOS/Android) or endpoint management tools.
• Must be available to work from 8:00 am-4:00 pm Monday through Friday with a 30 minute non paid lunch on site then transition to a Monday, Wednesday and Friday schedule.
• Must be able to pass a background check and drug test.
• Ability to lift and carry IT equipment (typically up to ~25 lbs / 11 kg) as needed.

• Ability to sit/stand at a workstation and work with computers for extended periods.

We offer weekly pay, health insurance, referral bonuses, a one time longevity bonus, holiday pay and a Roth 401K plan. Certain restrictions apply.