Help Desk Analyst 2 - Franklin County, OH/onsite

STI; Ohio; On-site; USD 30,000 - 47,000; Full time

Job summary

STI is seeking a Help Desk Analyst 2 to support Windows 11 environments onsite in Franklin or Madison County, OH. The role handles hardware and software installation, maintenance, and configuration across workstations, servers, and network domains.

You will diagnose and resolve issues across multiple tech areas, mentor peers, and respond to inquiries in written and verbal form. Travel is required for this 6+ month contract.

Qualifications

• Strong experience supporting Windows 11.
• Experience with file server management, Active Directory, and GPO settings.

Responsibilities

• Installs, maintains, configures, upgrades, and administers hardware and software across workstation, server, and network domains.
• Develops innovative solutions by adapting standard procedures.
• Diagnoses and resolves issues for customers across multiple tech areas.
• Mentors peers and junior staff through documentation and guidance.
• Responds to questions and concerns verbally and in writing.
• Performs other duties as assigned.

Skills

Windows 11

Troubleshooting

Customer support

Tools

Active Directory

GPO settings

File server management

Server administration

Job description

Help Desk Analyst 2

Candidates will work onsite in Franklin or Madison County, OH

6+ Months

Interviews will be onsite. Location TBD after candidate screening.

Travel Is Required

Job Description:

Help Desk Analyst 2

Candidates will work onsite in Franklin or Madison County, OH

6+ Months

Interviews will be onsite. Location TBD after candidate screening.

Travel Is Required

Job Description:

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

• Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
• Diagnoses, analyzes, and resolves issues for customers across multiple technological domains.
• Interfaces with other platforms from both hardware and software perspectives.
• Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation.
• Responds verbally and in writing to questions and concerns.
• Performs other duties as assigned.
• Strong experience supporting Windows 11
• Experience with file server management, active directory, GPO settings.