Onsite Healthcare Tech Support & Onboarding (Temp)

The Bronx; Summerlin South (NV); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Laptop provided

Salesforce exposure

Hands-on healthcare tech experience

Collaborative environment

Onsite in Summerlin

Job summary

Scion Staffing has been engaged to conduct a search for a Customer Support Specialist for a mission-driven healthcare technology organization in Summerlin, Nevada. The role is onsite, Monday–Friday, 8:00 AM–4:30 PM Pacific Time, for a temporary, full-time assignment expected to last approximately 3–6 months.

The ideal candidate will handle customer service and onboarding tasks in a fast-paced, tech-driven environment, maintaining confidentiality and following established processes while

Qualifications

• Experience working with data entry, customer support, operations, or structured workflows within a software or technology environment.
• Strong attention to detail and the ability to accurately handle confidential or sensitive information.
• Clear, professional written communication skills, including the ability to communicate with empathy and de-escalate challenging customer interactions.
• Comfortable learning new technology and working within established procedures, checklists, and standard operating processes.
• Reliable, adaptable, coachable, and able to work independently while knowing when to seek guidance or escalate an issue.

Responsibilities

• Process daily customer support cases and onboarding tasks while maintaining accuracy, efficiency, and attention to detail.
• Update customer records and workflow information using software platforms and established procedures.
• Communicate with customers through clear, concise, and empathetic email correspondence.
• Maintain accurate case notes, track progress, and identify missing information or issues requiring additional support.
• Safeguard confidential and sensitive information while following applicable privacy and security procedures.
• Escalate questions, challenges, or issues that fall outside established processes and collaborate with team members to resolve customer needs.

Skills

Data entry

Customer support

Operations

Structured workflows

Attention to detail

Empathy

Written communication

Tools

Salesforce

Job description

Scion Staffing has been engaged to conduct a search for a Customer Support Specialist for a mission-driven healthcare technology organization in Summerlin, Nevada. The role is onsite, Monday–Friday, 8:00 AM–4:30 PM Pacific Time, for a temporary, full-time assignment expected to last approximately 3–6 months.

The ideal candidate will handle customer service and onboarding tasks in a fast-paced, tech-driven environment, maintaining confidentiality and following established processes while