IT Field Technician

Scion Technology Staffing; Phoenix (AZ); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

On-site field support across 15 sites

Autonomy to troubleshoot across sites

Exposure to IT leadership

Potential company vehicle

Job summary

Scion Staffing is engaged to fill an IT Field Tech role for a client in the Phoenix metro area. This on-site, full-time position combines hands-on field support with remote helpdesk tasks across 15 healthcare locations.

The role requires 2–4 years of IT support, Windows 10/11, basic networking, MFA issues, and strong communication with non-technical staff. Valid driver's license and daily multi-site travel are expected.

Qualifications

• Experience with Windows 10/11 and MFA issues.
• Basic networking, TCP/IP, switches and connectivity basics.
• Strong communication to translate tech terms for staff.
• Willingness to travel daily between sites with a valid license.
• Experience in multi-site environments or enterprise IT preferred.

Responsibilities

• On-Site & Remote Support: Troubleshoot hardware, software, network, and peripherals remotely and in person.
• Hardware Deployment: Setup and maintain workstations, laptops, mobile devices, printers and local equipment.
• Connectivity Management: Basic troubleshooting of local site networks, switches, Wi‑Fi, and internet.
• User Provisioning: IT setup and hardware configuration for onboarding and site deployments.
• Documentation: Maintain inventory and log technical solutions in the knowledge base.

Skills

Technical Troubleshooting

Networking Basics

Customer Service

Mobility

Multi-site Support

Windows 10/11

Tools

Microsoft 365

Enterprise ticketing systems

Job description

Scion Technology has been engaged to conduct a search for a dedicated IT Field Tech for our client, specialists in Maternal-Fetal Medicine & High-Risk Pregnancy Care. This is a full-time, onsite position based in the Phoenix metro area.

POSITION OVERVIEW

The IT Field Tech provides hands-on, tier 1-2 IT support across multiple regional sites. This role balances remote helpdesk troubleshooting with local site travel to deploy hardware, resolve network connectivity issues, and maintain physical infrastructure. As the primary technical point of contact for field locations, this position is vital to minimizing operational downtime and ensuring staff have seamless access to critical systems.

PERKS

• High-visibility, hands-on role where you’ll own field support across a growing network of 15 healthcare locations
• Variety and autonomy - troubleshoot onsite issues, deploy technology, configure workstations, and solve real-time challenges across multiple sites
• Strong internal IT exposure working directly alongside Systems Administrators and IT leadership, with opportunities to broaden your technical skill set
• Stable, direct-hire opportunity with a Monday–Friday schedule, standard business hours, and the potential for a company vehicle in the future

RESPONSIBILITIES

• On-Site & Remote Support: Troubleshoot hardware, software, network, and peripheral issues both remotely and face-to-face at physical site locations.
• Hardware Deployment: Set up, configure, and maintain workstations, laptops, mobile devices, printers, and specialized local equipment.
• Connectivity Management: Perform basic troubleshooting of local site networks, including switches, patch panels, Wi-Fi access points, and internet connections.
• User Provisioning: Handle physical IT setup and hardware configuration for new hire onboarding and site deployments.
• Documentation: Maintain precise inventory tracking of physical assets and log all technical solutions in the internal knowledge base.

QUALIFICATIONS

• Technical Troubleshooting: Strong hands-on skills resolving Windows 10/11 operating system faults, login/MFA issues, and workstation errors.
• Networking Basics: Solid understanding of fundamental networking concepts (TCP/IP, cabling, and basic switch connectivity).
• Customer Service: Exceptional communication and interpersonal skills, with a focus on translating technical concepts for non-technical staff.
• Mobility: Must possess a valid driver’s license and a clean driving record for daily multi-site travel.
• Years of Experience: 2–4 years of dedicated IT support experience (Desktop Support, Helpdesk, or Field Technician role).
• Environment Exposure: Previous experience supporting multi-site environments or structured internal corporate IT infrastructure is preferred.
• System Familiarity: Practical experience operating within Microsoft 365 environments and utilizing enterprise ticketing systems.

COMPENSATION & BENEFITS

This direct hire position offers a salary of $55,000-$62,000 annually. They offer a robust benefits package that includes comprehensive medical, dental, and vision coverage, along with additional perks.

ABOUT OUR FIRM

Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement, and temporary professional staffing. We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm can also be found online.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.