Onsite Healthcare Operations Manager

Community Health Center, Inc; Middletown, Northern (CT, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health plans

403(b) plan

Paid time off & holidays

Tuition reimbursement

Employee Assistance Programs

Job summary

Community Health Center, Inc. is seeking an Operations Manager to lead operational functions, ensure productivity, and drive exemplary service for patients, staff, and providers. You will develop policies for front-office staff and support special projects.

Responsibilities include performance reviews, change management, staff motivation, scheduling efficiency, revenue collaboration with Patient Accounts, and site leadership teamwork. A strong healthcare background and leadership are essential.

Qualifications

• Bachelor's degree required plus 4+ years’ experience in healthcare.
• Minimum two years supervisory experience.
• Knowledge of CPT and ICD-10 coding.
• HIPAA, ADA, OSHA and other regulations knowledge.
• Experience with electronic health records or practice management systems.
• Strong leadership, analytical and organizational skills.
• Proficiency with MS Office suite.
• Effective communication skills.
• Bilingual Spanish preferred.

Responsibilities

• Hire and retain employees while minimizing non-compliance with CHC protocols.
• Conduct performance reviews for direct reports.
• Evaluate work processes through change management.
• Motivate and retrain staff to ensure site operations.
• Ensure customer satisfaction by resolving complaints.
• Collaborate as member of Site leadership team.
• Manage multiple sites as needed.
• Enforce company policies with corrective action plans.
• Ensure maximum revenue in collaboration with Patient Accounts.
• Oversee scheduling according to protocols for provider productivity.
• Monitor team performance via core metrics (call volume, collections).
• Oversee provider templates and meetings as needed.
• Perform payroll and workforce management duties.
• Oversee supply inventory per purchasing policies.

Skills

Leadership

Analytical

Organizational skills

MS Office proficiency

Effective communication

Bilingual (Spanish) preferred

Education

Bachelor's degree

Tools

MS Office

Electronic health record system

Practice management system

Job description

Community Health Center, Inc. is seeking an Operations Manager to lead operational functions, ensure productivity, and drive exemplary service for patients, staff, and providers. You will develop policies for front-office staff and support special projects.

Responsibilities include performance reviews, change management, staff motivation, scheduling efficiency, revenue collaboration with Patient Accounts, and site leadership teamwork. A strong healthcare background and leadership are essential.