Operations Coordinator-Delnor OPIC Part Time Days

Northwestern Medicine; Geneva (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking an Operations Coordinator to support front-line staff, manage patient schedules, and streamline information flow across offices. The role emphasizes patient safety, confidentiality, and efficient operation within an outpatient setting.

The position requires experience in an outpatient environment, knowledge of insurance plans, and proficiency with EPIC EMR and Microsoft tools. On-site role with standard business hours and collaboration across departments.

Qualifications

• Bachelor's degree or at least 5 years of outpatient center experience.
• Minimum of three years of work experience in a medical or related business.
• Understanding of insurance plans including HMO, PPO, POS, Medicare, and Medicaid.
• Solid understanding of patient flow in an outpatient setting.
• Working knowledge of EPIC EMR software, Microsoft Teams, Word and Excel.

Responsibilities

• Support and direct the offices front-line clerical and financial staff.
• Schedule patients and optimize patient care hours to enhance productivity.
• Oversee flow of patient information between administrative offices.
• Ensure patient safety, dignity and confidentiality at all times.
• Identify technical needs of the practice and coordinate with IT for resolution.
• Monitor daily activity to ensure compliance with procedures.
• Resolve complex situations involving patients, staff and customers.
• Allocate resources across hours of operation to maximize patient access and satisfaction.

Skills

Medical office experience

Patient scheduling

Epic EMR

Insurance plans knowledge

Microsoft Office

Education

Bachelor's degree or 5 years experience alternative

Tools

EPIC

Microsoft Teams

Word

Excel

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

This is an onsite position without the option of hybrid or remote consideration. The schedule for this position is Mondays, Wednesdays, and Fridays 08:00a-4:30p.

Operations Coordinator

The Operations Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Support and direct the offices front-line clerical, and financial staff.
• Manage patients schedules with templates and optimize patient care hours to enhance productivity.
• Oversee flow of patient information to and from collaborating administrative offices.
• Ensure that patient safety, dignity and confidentiality are maintained at all times.
• Utilize tools and resources to support staff and enhance efficiency.
• Identify technical needs of the practice and work with IT for resolution (phone, copiers, fax machines, PCs, etc.).
• Monitor daily activity to ensure compliance with procedures.
• Resolve complex situations involving patients, staff and customers: consults with manager for guidance as needed.
• Schedule patients and allocate resources across hours of operation to maximize patient access, safety and satisfaction, cost-savings, and operational efficiencies.
• Complete other duties as assigned.

Qualifications

Required

• Bachelor's degree or, in lieu of degree, at least 5 years of work experience in an outpatient center.
• Minimum of three years of work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in an outpatient setting.
• Working knowledge of EPIC electronic medical record software, Microsoft Teams, Word and Excel.

Preferred

• Experience with financial clearance center operations.
• Experience scheduling patients for outpatient infusion therapy.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

If sign-on bonus is included in a job posting eligibility is as followed:

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.