Operations Coordinator-Delnor OPIC Part Time Days

Northwestern Memorial Healthcare; Geneva (IL); On-site; USD 35,000 - 51,000; Part time

Job summary

Northwestern Medicine is seeking an Operations Coordinator for Delnor OPIC. This onsite, part-time role (24 hrs/wk, 0.6 FTE) covers Mon, Wed, Fri 08:00–16:30 and concentrates on supporting front-line staff and optimizing patient flow.

The ideal candidate has a bachelor's degree (or 5+ years in outpatient care), 3+ years in medical administration, and EPIC EMR/Microsoft 365 knowledge. Salary ranges from $25.75 to $37.33 per hour with benefits.

Qualifications

• Bachelor’s degree or 5+ years in outpatient center.
• Minimum 3 years in a medical or related business.
• Understanding of insurance plans (HMO, PPO, POS, Medicare, Medicaid).
• Knowledge of EPIC EMR and Microsoft 365 tools.
• Strong patient flow and front-line staff coordination.

Responsibilities

• Support and direct the front-line clerical and financial staff.
• Manage patient schedules with templates to optimize care hours.
• Oversee flow of patient information between offices.
• Ensure patient safety, dignity and confidentiality.
• Identify technical needs and coordinate with IT.
• Monitor daily activity for procedure compliance.
• Schedule patients and allocate resources to maximize access and efficiency.
• Complete other duties as assigned.

Skills

Patient flow understanding

Insurance plan comprehension

Outpatient coordination

EPIC EMR knowledge

MS Teams/Word/Excel

Education

Bachelor's degree or 5 years outpatient center experience

Minimum 3 years in medical or related business

Tools

EPIC EMR

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Operations Coordinator-Delnor OPIC Part Time Days

• Part-time


• Hours Per Week / FTE: 24 hrs/wk - 0.6 FTE


• Salary Range Minimum : $25.75


• Salary Range Maximum: $37.33


• Compensation: USD 25.75 - USD 37.33 - hourly

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

This is an onsite position without the option of hybrid or remote consideration. The schedule for this position is Mondays, Wednesdays, and Fridays 08:00a-4:30p.

The Operations Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Support and direct the offices front-line clerical, and financial staff.


• Manage patients schedules with templates and optimize patient care hours to enhance productivity.


• Oversee flow of patient information to and from collaborating administrative offices.


• Ensure that patient safety, dignity and confidentiality are maintained at all times.


• Utilize tools and resourcesto support staff and enhance efficiency.


• Identifytechnical needs of the practice and work with IT for resolution(phone, copiers, fax machines, PCs, etc.).


• Monitor daily activity to ensure compliance with procedures.


• Resolve complexsituations involving patients, staff and customers: consults with manager for guidance as needed.


• Schedule patients and allocate resources across hours of operation to maximize patient access, safety and satisfaction, cost-savings, and operational efficiencies.


• Complete other duties as assigned.

Required:

• Bachelor's degree or, in lieu of degree, at least 5 years of work experience in an outpatient center.


• Minimum of three years of work experience in a medical or related business.


• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.


• Solid understanding of patient flow in an outpatient setting.


• Working knowledge of EPIC electronic medical record software, Microsoft Teams, Word and Excel.

Preferred:

• Experience with financial clearance center operations.


• Experience scheduling patients for outpatient infusion therapy.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.