Onsite Graduate: Customer Success Manager

Hewlett Packard Enterprise; Westford (MA); On-site; USD 71,000 - 97,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise is seeking an entry-level Customer Success Manager Graduate to advocate for post-sales account support coordination. You will work closely with customers and internal teams to ensure effective implementation of HPE Customer Support, expediting resolution for critical issues and managing escalations.

The role involves leading status calls, attending regular reviews, and developing deep knowledge of how HPE solutions are used to drive customer outcomes from edge to cloud.

Qualifications

• Experience in supporting Service Provider or Enterprise networks (Cloud Provider/hyper-scaler a plus).
• Bachelor’s degree or equivalent experience.
• Broad knowledge in one or more technical subject areas is helpful, for example: Core & edge routing, Switching technologies, Datacenter environments, Network management.
• Strong communication, interpersonal, and leadership skills, and demonstrated history of high-level achievement in cross‑functional organizations.
• Experience in a customer-facing role, managing customer operations and account escalation.
• Flexibility to travel up to 15%.
• PM certifications (PMP/PRINCE2) or ITIL certification a plus.

Responsibilities

• Lead regularly scheduled conference calls to discuss the status of all open cases and updates on customer network plans.
• Quarterly meetings may be scheduled to review overall performance, trends, and progress.
• Understand how HPE products are utilized by the customer and communicate with the customer to drive issues within HPE.

Skills

Customer success principles

Customer-facing experience

Communication skills

Leadership skills

Travel up to 15%

Cloud/Networking knowledge

PM certifications (PMP/PRINCE2)

ITIL certification

Education

Bachelor’s degree or equivalent

Job description

Hewlett Packard Enterprise is seeking an entry-level Customer Success Manager Graduate to advocate for post-sales account support coordination. You will work closely with customers and internal teams to ensure effective implementation of HPE Customer Support, expediting resolution for critical issues and managing escalations.

The role involves leading status calls, attending regular reviews, and developing deep knowledge of how HPE solutions are used to drive customer outcomes from edge to cloud.