Success Service Manager Graduate

Hewlett Packard Enterprise Development LP; Westford (MA); On-site; USD 71,000 - 97,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Graduate Customer Success Manager to advocate for post-sales account support and coordinate with internal teams to ensure effective implementation of HPE Customer Support.

You will lead conference calls, review performance with customers, and communicate how HPE products are used to drive issue resolution. A Bachelor's degree and strong communication skills are required; travel up to 15% is expected.

Qualifications

• Experience in supporting Service Provider or Enterprise networks.
• Bachelor’s degree (or equivalent experience)
• Broad knowledge in one or more technical subject areas is helpful, for example: Core & edge routing, Switching technologies, Datacenter environments, Network management.
• Basic understanding of Customer Success principles
• Experience in a customer-facing role, managing customer operations and account escalation
• Must have strong communication, interpersonal, and leadership skills, and have demonstrated a history of high-level achievement in cross-functional organizations.
• Flexibility to travel up to 15%

Responsibilities

• Lead regularly scheduled conference calls to discuss the status of all current open cases and updates on customer network plans.
• Quarterly meetings may be scheduled to review overall performance, trends, and progress.
• The CSM builds a solid understanding of how HPE products are utilized by the customer and uses this to effectively communicate with the customer and drive issues within HPE.

Skills

Networking experience

Communication skills

Leadership skills

Travel availability

Education

Bachelor's degree

Tools

ITIL certification

Job description

About Us

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

The Customer Success Manager Graduate (CSM) is a designated advocate within HPE for post‑sales account support coordination. The CSM works closely with the customer and multiple organizations within HPE to ensure effective implementation of HPE Customer Support, expediting resolution for critical customer issues, and effectively managing both technical and non‑technical customer escalations.

Responsibilities

The CSM leads regularly scheduled conference calls to discuss the status of all current open cases and updates on customer network plans. Additionally, quarterly meetings may be scheduled to review overall performance, trends, and progress. The CSM builds a solid understanding of how HPE products are utilized by the customer and uses this to effectively communicate with the customer and drive issues within HPE.

Qualifications

• Experience in supporting Service Provider or Enterprise networks (Cloud Provider/hyper‑scaler a plus).
• Bachelor’s degree (or equivalent experience)
• Broad knowledge in one or more technical subject areas is helpful, for example:
  • Core & edge routing
  • Switching technologies
  • Datacenter environments
  • Network management
• Basic understanding of Customer Success principles
• Experience in a customer‑facing role, managing customer operations and account escalation
• Must have strong communication, interpersonal, and leadership skills, and have demonstrated a history of high‑level achievement in cross‑functional organizations.
• Flexibility to travel up to 15%

Other Preferred Skills

• PMP, PRINCE, or project management experience a plus
• ITIL certification a plus

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Services

Job Level

Entry

Salary & Benefits

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

• United States of America: Annual Salary USD 71,100 - 96,500 in Massachusetts

The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.