Graduate Customer Success Manager – Networks & Cloud

Hewlett Packard Enterprise Development LP; Westford (MA); On-site; USD 71,000 - 97,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Graduate Customer Success Manager to advocate for post-sales account support and coordinate with internal teams to ensure effective implementation of HPE Customer Support.

You will lead conference calls, review performance with customers, and communicate how HPE products are used to drive issue resolution. A Bachelor's degree and strong communication skills are required; travel up to 15% is expected.

Qualifications

• Experience in supporting Service Provider or Enterprise networks.
• Bachelor’s degree (or equivalent experience)
• Broad knowledge in one or more technical subject areas is helpful, for example: Core & edge routing, Switching technologies, Datacenter environments, Network management.
• Basic understanding of Customer Success principles
• Experience in a customer-facing role, managing customer operations and account escalation
• Must have strong communication, interpersonal, and leadership skills, and have demonstrated a history of high-level achievement in cross-functional organizations.
• Flexibility to travel up to 15%

Responsibilities

• Lead regularly scheduled conference calls to discuss the status of all current open cases and updates on customer network plans.
• Quarterly meetings may be scheduled to review overall performance, trends, and progress.
• The CSM builds a solid understanding of how HPE products are utilized by the customer and uses this to effectively communicate with the customer and drive issues within HPE.

Skills

Networking experience

Communication skills

Leadership skills

Travel availability

Education

Bachelor's degree

Tools

ITIL certification

Job description

Hewlett Packard Enterprise is seeking a Graduate Customer Success Manager to advocate for post-sales account support and coordinate with internal teams to ensure effective implementation of HPE Customer Support.

You will lead conference calls, review performance with customers, and communicate how HPE products are used to drive issue resolution. A Bachelor's degree and strong communication skills are required; travel up to 15% is expected.