Success Service Manager Graduate

Hewlett Packard Enterprise; Westford (MA); On-site; USD 71,000 - 97,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise is seeking an entry-level Customer Success Manager Graduate to advocate for post-sales account support coordination. You will work closely with customers and internal teams to ensure effective implementation of HPE Customer Support, expediting resolution for critical issues and managing escalations.

The role involves leading status calls, attending regular reviews, and developing deep knowledge of how HPE solutions are used to drive customer outcomes from edge to cloud.

Qualifications

• Experience in supporting Service Provider or Enterprise networks (Cloud Provider/hyper-scaler a plus).
• Bachelor’s degree or equivalent experience.
• Broad knowledge in one or more technical subject areas is helpful, for example: Core & edge routing, Switching technologies, Datacenter environments, Network management.
• Strong communication, interpersonal, and leadership skills, and demonstrated history of high-level achievement in cross‑functional organizations.
• Experience in a customer-facing role, managing customer operations and account escalation.
• Flexibility to travel up to 15%.
• PM certifications (PMP/PRINCE2) or ITIL certification a plus.

Responsibilities

• Lead regularly scheduled conference calls to discuss the status of all open cases and updates on customer network plans.
• Quarterly meetings may be scheduled to review overall performance, trends, and progress.
• Understand how HPE products are utilized by the customer and communicate with the customer to drive issues within HPE.

Skills

Customer success principles

Customer-facing experience

Communication skills

Leadership skills

Travel up to 15%

Cloud/Networking knowledge

PM certifications (PMP/PRINCE2)

ITIL certification

Education

Bachelor’s degree or equivalent

Job description

This role has been designed as ’’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition: The Customer Success Manager Graduate (CSM) is a designated advocate within HPE for post-sales account support coordination. The CSM works closely with the customer and multiple organizations within HPE to ensure effective implementation of HPE Customer Support, expediting resolution for critical customer issues, and effectively managing both technical and non-technical customer escalations.

Responsibilities

The CSM leads regularly scheduled conference calls to discuss the status of all current open cases and updates on customer network plans. Additionally, quarterly meetings may be scheduled to review overall performance, trends, and progress. The CSM builds a solid understanding of how HPE products are utilized by the customer and uses this to effectively communicate with the customer and drive issues within HPE.

Qualifications

• Experience in supporting Service Provider or Enterprise networks (Cloud Provider/hyper-scaler a plus).


• Bachelor’s degree (or equivalent experience)


• Broad knowledge in one or more technical subject areas is helpful, for example:
  
  
  
  • Core & edge routing
  
  
  • Switching technologies
  
  
  • Datacenter environments
  
  
  • Network management
  
  
  
  


• Basic understanding of Customer Success principles


• Experience in a customer-facing role, managing customer operations and account escalation


• Must have strong communication, interpersonal, and leadership skills, and have demonstrated a history of high-level achievement in cross‑functional organizations.


• Flexibility to travel up to 15%

Other Preferred Skills

• PMP, PRINCE, or project management experience a plus


• ITIL certification a plus

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

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#grads

Job

Services

Job Level

Entry

\"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 71,100 - 96,500 in Massachusetts The listed salary range reflects base salary. Variable incentives may also be offered.\"

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.