Global Customer Success Strategy Director

Hewlett Packard Enterprise; Houston (TX); On-site; USD 170,000 - 413,000; Full time

Benefits offered by this job

Health benefits

Career development programs

Inclusive culture

Job summary

Hewlett Packard Enterprise seeks a Director of Customer Success Strategy for Global Networking Services. The role defines a lifecycle-based strategy, blending digital experiences, data and human engagement to improve SaaS adoption, retention and growth.

You will partner across Services, Sales, Support, Product, Delivery, Renewals and Digital Experience to drive global outcomes. The position is onsite with a preference for working from an HPE office, with a focus on a scalable, matrixed

Qualifications

• Experience leading Customer Success or similar services strategy in SaaS or tech services.
• Experience developing global customer lifecycle strategies and cross-functional influence.
• Strong understanding of SaaS adoption, customer health, retention and expansion.
• Ability to blend digital engagement with human interaction and data insights.

Responsibilities

• Define the global Customer Success strategy and multiyear roadmap for Networking Services.
• Create a lifecycle framework covering onboarding, adoption, value realization, support, renewal, and expansion.
• Grow SaaS adoption through scalable digital and human engagement strategies.
• Differentiate customer experience based on services purchased and installed base.
• Ensure value is demonstrated and aligned with what was sold across the lifecycle.

Skills

Leadership experience

Customer Success

SaaS knowledge

Strategy development

Cross-functional collaboration

Data-driven decision making

Tools

CRM systems

CS platforms

Telemetry & analytics tools

AI familiarity

Job description

Hewlett Packard Enterprise seeks a Director of Customer Success Strategy for Global Networking Services. The role defines a lifecycle-based strategy, blending digital experiences, data and human engagement to improve SaaS adoption, retention and growth.

You will partner across Services, Sales, Support, Product, Delivery, Renewals and Digital Experience to drive global outcomes. The position is onsite with a preference for working from an HPE office, with a focus on a scalable, matrixed