Onsite Global Security Operations Center Operator

QVC; West Chester (Chester County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Company discounts

401(k) in US market

Tuition reimbursement

Job summary

QVC is seeking a Global Security Operations Center Operator to support activities at our West Chester, PA headquarters. The role focuses on protecting team members and infrastructure, with emphasis on emergency response and incident reporting.

This onsite position operates on a 7pm–7am schedule with rotating days off, reporting to the GSOC Supervisor and coordinating with multiple security, IT, and compliance teams to manage incidents and protect global operations.

Qualifications

• Associate degree (2 yrs.) in Criminal Justice, Business Administration or related field preferred; or equivalent experience.
• 2 years of experience in private security, law enforcement, or related field.

Responsibilities

• Monitor and investigate alarm activity across global locations and dispatch appropriate security response teams.
• Use Incident Commander Program to manage incidents and events; operate video walls, mass notification tools and conferencing systems.
• Develop metrics and reports using MS Office and security systems including access control and visitor management.
• Coordinate with IT/Data Center, Cyber Security, Legal, Compliance, EH&S, and other teams during incidents and investigations.
• Serve as primary resource during crisis events and incident escalation; assess information to determine required response groups.

Skills

Alarm monitoring

Incident reporting

Security operations

Education

Associate degree in Criminal Justice or related field

Tools

Everbridge

CCTV

Access control system

Visitor management system

Job description

QVC is seeking a Global Security Operations Center Operator to support activities at our West Chester, PA headquarters. The role focuses on protecting team members and infrastructure, with emphasis on emergency response and incident reporting.

This onsite position operates on a 7pm–7am schedule with rotating days off, reporting to the GSOC Supervisor and coordinating with multiple security, IT, and compliance teams to manage incidents and protect global operations.