Front Office Coordinator — Patient Experience Champion

Mindpath Health Medical Group; Raleigh, Northern (NC, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid time off

Parental leave

Job summary

Mindpath Health in Raleigh is hiring a Front Office Coordinator to support clinicians and patients. You will deliver friendly, high-quality service at the front desk, manage appointments, billing, and patient records in our EHR system, and collaborate to improve daily operations.

The role requires 2+ years in clerical/front office in healthcare, strong communication, and proficiency in MS Office. This is a full-time, onsite position offering comprehensive benefits and a patient-centered

Qualifications

• Experience using EMR/EHR and practice management systems required.
• 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role.
• 1+ year of customer service experience, preferably in a healthcare setting.
• Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone.
• Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner.
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms.
• Collect, verify, and update patient demographic and insurance information.
• Assist patients with understanding Mindpath Health policies, procedures, and services.
• Identify patient satisfaction concerns and contribute recommendations for resolution.
• Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards.

Skills

EMR/EHR experience

High school diploma

Front desk experience

Customer service

Microsoft Office

Interpersonal skills

Communication skills

Organizational skills

Problem solving

Teamwork

Confidentiality

Calm under pressure

Education

High school diploma or equivalent

Tools

MS Excel

Outlook

Practice Management Systems

Job description

Mindpath Health in Raleigh is hiring a Front Office Coordinator to support clinicians and patients. You will deliver friendly, high-quality service at the front desk, manage appointments, billing, and patient records in our EHR system, and collaborate to improve daily operations.

The role requires 2+ years in clerical/front office in healthcare, strong communication, and proficiency in MS Office. This is a full-time, onsite position offering comprehensive benefits and a patient-centered