Onsite Fraud Risk Analyst – Accounts & Disputes

The Exchange; Dallas (TX); Presencial; USD 41.000 - 50.000; Tempo integral

Resumo da vaga

The Exchange, based in Dallas, seeks a management professional to review and analyze customer accounts for potential fraud, minimizing risk to exchange customers. The role emphasizes investigation, accounts analysis, and customer communication within a on-site setting at HQ Dallas.

Preferred candidates will have fraud detection experience and strong Excel/Outlook/Word skills, with attention to detail and solid financial knowledge. On-site work is required with no remote option.

Qualificações

• Two years of experience in finance/accounting, loss prevention, and/or related customer service.
• Prior experience in fraud detection or prevention is preferred.

Responsabilidades

• Research and analyze assigned fraud or dispute cases following policies and procedures.
• Review orders and account history to identify potentially fraudulent transactions.
• Respond to customer inquiries about disputed transactions and suspected fraud.
• Perform account maintenance to ensure proper allocation of financial responsibility and debt; manage restrictions on cashing or credit privileges.
• Perform additional duties as assigned.

Conhecimentos

Fraud detection experience

Finance/Accounting background

Customer service

Ferramentas

Excel

Access

Outlook

Word

PCC

RCMS

TOPS

VISION

Descrição da vaga

The Exchange, based in Dallas, seeks a management professional to review and analyze customer accounts for potential fraud, minimizing risk to exchange customers. The role emphasizes investigation, accounts analysis, and customer communication within a on-site setting at HQ Dallas.

Preferred candidates will have fraud detection experience and strong Excel/Outlook/Word skills, with attention to detail and solid financial knowledge. On-site work is required with no remote option.