Fraud Support Specialist - Flexible Telework

National Exchange Bank & Trust; Fond du Lac (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA Contributions

Disability Insurance

Life Insurance

Flexible Scheduling

Paid Time Off

Education Assistance

Employee Discounts

Job summary

National Exchange Bank & Trust is seeking a Fraud Support Representative to protect customers and the Bank from fraud. The role involves reviewing activity, identifying risks, and taking action to prevent losses.

You will assist with investigations, debit card disputes, and various fraud-related requests while delivering knowledgeable customer support. Ideal candidates demonstrate strong attention to detail, sound judgment, and the ability to work independently.

Qualifications

• Attention to detail and analytical skills
• Sound judgment and problem-solving abilities
• Ability to work independently and adapt to changing priorities
• Clear and professional communication by phone, email, and in person
• Knowledge of banking terminology, products, and services
• Strong mathematical and analytical abilities

Responsibilities

• Review account activity to identify potential fraud
• Assess risk and take appropriate action to prevent losses
• Assist with fraud investigations, debit card disputes, and deposit activity
• Provide knowledgeable and responsive support to customers

Education

High school diploma or equivalent

Job description

National Exchange Bank & Trust is seeking a Fraud Support Representative to protect customers and the Bank from fraud. The role involves reviewing activity, identifying risks, and taking action to prevent losses.

You will assist with investigations, debit card disputes, and various fraud-related requests while delivering knowledgeable customer support. Ideal candidates demonstrate strong attention to detail, sound judgment, and the ability to work independently.