Fraud Risk Technician

The Exchange; Dallas (TX); On-site; USD 41,000 - 50,000; Full time

Job summary

The Exchange, based in Dallas, seeks a management professional to review and analyze customer accounts for potential fraud, minimizing risk to exchange customers. The role emphasizes investigation, accounts analysis, and customer communication within a on-site setting at HQ Dallas.

Preferred candidates will have fraud detection experience and strong Excel/Outlook/Word skills, with attention to detail and solid financial knowledge. On-site work is required with no remote option.

Qualifications

• Two years of experience in finance/accounting, loss prevention, and/or related customer service.
• Prior experience in fraud detection or prevention is preferred.

Responsibilities

• Research and analyze assigned fraud or dispute cases following policies and procedures.
• Review orders and account history to identify potentially fraudulent transactions.
• Respond to customer inquiries about disputed transactions and suspected fraud.
• Perform account maintenance to ensure proper allocation of financial responsibility and debt; manage restrictions on cashing or credit privileges.
• Perform additional duties as assigned.

Skills

Fraud detection experience

Finance/Accounting background

Customer service

Tools

Excel

Access

Outlook

Word

PCC

RCMS

TOPS

VISION

Job description

Job Description

Reviews and analyzes customer accounts and transactions to identify potentially fraudulent activity and minimize risk to the exchange customer.

Job Description

Reviews and analyzes customer accounts and transactions to identify potentially fraudulent activity and minimize risk to the exchange customer.

Job Grade

3

Job Tier

2

Career Area

Financial Management

Supervisor

No

Job Qualifications

Two years of experience in finance/accounting, loss prevention, and/or related customer service. Prior experience in fraud detection or prevention is preferred.

Additional Qualifications/Requirements

Work – Onsite (HQ – Dallas, Texas)

Remote/Telework not authorized perPresidentialMemorandum “Return to In PersonWork”

PCS Not Authorized/LSP Not Authorized

Preferred Qualifications

• Experience in collections, credit reporting, and/or credit card customer service.
• Experience researching account discrepancies and processing monetary adjustments.
• Knowledge of basic accounting principles and reconciliation.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong written communication skills, including handling escalated customer issues.
• High attention to detail and accuracy with financial transactions.

Technical (Preferred/Required Skills/Systems)

• EXCEL & ACCESS - INTERMEDIATE LEVEL - Required
• MICROSOFT OUTLOOK - Required
• MICROSOFT WORD - Required
• ATN - Preferred
• CIVIL RECOVERY - Preferred
• CCD - Preferred
• FRAUD WATCH - Preferred
• IGLAS - Preferred
• JSCS - Preferred
• MICROSOFT POWERPOINT - Preferred
• MONARCH - Preferred
• PCC - Preferred
• RCMS - Preferred
• TOPS - Preferred
• VISION - Preferred
• WALKER SYSTEM - Preferred

Salary Minimum

$45,142.00

Major Duties

Researches assigned cases of fraud or disputes on customers' accounts following applicable policies, guidelines, and procedures.

Reviews customer orders, account history, and other applicable records to identify potentially fraudulent transactions.

Engages and responds to customer inquiries regarding disputed transactions and fraudulent activity, pending credit applications, and/or order verifications.

Performs account maintenance functions to ensure appropriate assignment of financial responsibility and debt to customer accounts including, but not limited to, transfer of account balances and placement or release of restriction on customer check cashing or credit privileges.

Performs other duties as assigned.

Work Challenges

Extended Duty Hours / Varying Work Schedules

May Be Required To Work Nights/Weekends/Holidays.

Job Type

Management

Number of Positions Remaining

1

26-Nov-2026