Fraud & Risk Analyst — Onsite in Dallas

Highway; Dallas (TX); Presencial; USD 65.000 - 90.000; Tempo integral

Resumo da vaga

Highway is seeking an Investigations Lead–level Data Analyst to join our on-site team in Dallas, TX. You will track identity alerts, analyze data, and report discrepancies to protect brokers and their cargo.

You will collaborate with Legal, Operations, and Compliance, maintaining data hygiene, managing fraud reports, and generating timely reports using Salesforce, Intercom, and Google Drive. Strong SQL skills and attention to detail are essential.

Qualificações

• Exceptional communication skills with a high attention to detail.
• Proven previous experience in Data Analysis, SQL, and databases is highly preferred.
• Comfortable working in a fast paced environment.
• Quick to respond with a willingness to learn and be self-motivated.

Responsabilidades

• Track identity alerts, analyzing data and reporting on discrepancies.
• Work with Legal to provide details about loads, onboarding packets, connections, and any related information.
• Develop a process to mitigate risk and improve customer experience.
• Data hygiene, managing identity alerts daily and providing associated reporting.
• Review fraud incidents and related data to extract information quickly.
• Review customer disputes with Operations and provide documentation.
• Escalate events to Investigations Lead as necessary.
• Utilize systems such as Intercom, Active Admin, Salesforce and Google Drive.
• Comfortable with SQL, reporting and data analysis.
• Manage data from identity alerts with proper follow-through.

Conhecimentos

SQL

Data analysis

Databases

Communication

Ferramentas

Intercom

Active Admin

Salesforce

Google Drive

Descrição da vaga

Highway is seeking an Investigations Lead–level Data Analyst to join our on-site team in Dallas, TX. You will track identity alerts, analyze data, and report discrepancies to protect brokers and their cargo.

You will collaborate with Legal, Operations, and Compliance, maintaining data hygiene, managing fraud reports, and generating timely reports using Salesforce, Intercom, and Google Drive. Strong SQL skills and attention to detail are essential.