Fraud & Risk Intelligence Analyst (Dallas Onsite)

newtrul; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Highway is seeking a detail-oriented investigator/data analyst for our Dallas, TX office. The role focuses on tracking identity alerts, analyzing data, and reporting discrepancies to support risk mitigation and customer experience.

You will collaborate with Legal, Operations, and Compliance to process loads, onboarding packets, and subpoenas, while maintaining data hygiene across systems like Intercom and Salesforce. Fast-paced, self-motivated candidates succeed here.

Qualifications

• Bachelor’s degree preferred.
• Exceptional communication skills with a high attention to detail.
• Proven previous experience in Data Analysis, SQL, and databases is highly preferred.
• Comfortable working in a fast paced environment.
• Quick to respond with a willingness to learn and be self-motivated.

Responsibilities

• Work closely with the Legal team to provide details about loads, onboarding packets, connections, and any other relevant information related to losses, claims, or subpoenas.
• Develop a process and feedback loop to mitigate risk and improve customer experience.
• Data hygiene, managing identity alerts on a daily basis and providing associated reporting.
• Comfortable reviewing fraud incidents and associated data to glean information quickly.
• Review customer disputes with the Operations teams, providing documentation and detail.
• Escalate events to the Investigations Lead as necessary.
• Utilize systems such as Intercom, Active Admin, Salesforce and Google Drive.
• Comfortable with SQL, reporting and data analysis.
• Manage the data from identity alerts and have proper follow through on each one in a timely manner.
• Track fraud reports and follow the escalation process to ensure the right flags are put in place.

Skills

Data analysis

SQL

Attention to detail

Communication

Self-motivated

Education

Bachelor's degree

Tools

Intercom

Active Admin

Salesforce

Google Drive

Job description

Highway is seeking a detail-oriented investigator/data analyst for our Dallas, TX office. The role focuses on tracking identity alerts, analyzing data, and reporting discrepancies to support risk mitigation and customer experience.

You will collaborate with Legal, Operations, and Compliance to process loads, onboarding packets, and subpoenas, while maintaining data hygiene across systems like Intercom and Salesforce. Fast-paced, self-motivated candidates succeed here.