Onsite Firearms Customer Support Specialist

Theuniversityunion; Boonville (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

The Customer Service Associate at CMMG in Boonville, MO, works onsite in a fast-paced firearms manufacturing environment, serving as a key contact for customers and providing professional communication and basic technical guidance.

Responsibilities include handling inquiries via phone, email, and live chat; troubleshooting product concerns; processing warranty claims and RMAs; and ensuring compliance with federal and state regulations while maintaining accurate records and a high level of

Qualifications

• High school diploma or GED.
• Strong verbal and written communication skills.
• Proficiency with computers and customer management systems.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Strong organizational skills and multitasking ability.
• Ability to work independently and meet deadlines.
• Excellent phone presence and active listening skills.
• Strong technical aptitude.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Build rapport quickly and maintain professional communication.
• Understand customer needs and resolve issues efficiently.
• Provide clear explanations of product features, services, and policies.
• Maintain timely follow-up to ensure customer satisfaction.
• Issue and manage RMAs and coordinate warranty shipments.
• Monitor compliance with federal/state regulations and maintain accurate records.

Skills

Communication

Verbal Communication

Written Communication

CRM software

Technical aptitude

Reading safety rules

Organizational skills

Independent work

Phone presence

Education

High school diploma or GED

Tools

CRM systems

Documentation systems

Job description

The Customer Service Associate at CMMG in Boonville, MO, works onsite in a fast-paced firearms manufacturing environment, serving as a key contact for customers and providing professional communication and basic technical guidance.

Responsibilities include handling inquiries via phone, email, and live chat; troubleshooting product concerns; processing warranty claims and RMAs; and ensuring compliance with federal and state regulations while maintaining accurate records and a high level of