Technical Parts & Orders Support Specialist

CZ-USA; Missouri; On-site; USD 36,000 - 48,000; Full time

Job summary

CZ-USA is seeking a dedicated Customer Service representative to support retail customers in Missouri. You will handle inquiries, process orders, and provide accurate product information about CZ-USA firearms parts and accessories.

The role requires strong communication skills, proficiency with Microsoft Office, and the ability to work with internal systems to resolve issues and process payments securely. Prior firearm industry experience is a plus.

Qualifications

• High School diploma or equivalent.
• Strong interpersonal and communication abilities.
• Experience with MS Office and basic data entry is preferred.

Responsibilities

• Deliver prompt, courteous customer service via phone and email.
• Process orders and returns accurately in the system.
• Provide product knowledge and technical support on CZ-USA firearms parts.

Skills

Interpersonal skills

Multi-tasking

Critical thinking

Firearm cycle knowledge

Microsoft Office Suite

English fluency

Education

High School diploma

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Job description

CZ-USA is seeking a dedicated Customer Service representative to support retail customers in Missouri. You will handle inquiries, process orders, and provide accurate product information about CZ-USA firearms parts and accessories.

The role requires strong communication skills, proficiency with Microsoft Office, and the ability to work with internal systems to resolve issues and process payments securely. Prior firearm industry experience is a plus.