On-Site Client Support Engineer (IT & Networking)

Thrive; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Thrive is seeking a Client Support Engineer to provide on-site, deskside support for our Chicago clients. You will diagnose and resolve end-user PC and software issues, assist engineers, and document resolutions in the ticketing system.

The role requires hands-on desktop hardware and software troubleshooting, strong communication, and the ability to work independently in a fast-paced enterprise environment. On-site in Chicago, with a customer-focused service mindset.

Qualifications

• 3+ years providing end-user support for PC desktops and applications.
• 3+ years installing, upgrading, troubleshooting, and repairing PCs in a corporate networked environment.
• 2+ years supporting enterprise users in legal or financial services industries.

Responsibilities

• Identify, diagnose and resolve first-level end-user issues for desktops, software, network, and VPN.
• Provide deskside on-site support to clients, and escalate Tier 2 problems as needed.
• Document all issues and resolutions in the ticketing system.
• Assist engineers and technicians and support remote configuration of end-user devices.

Skills

End-user support

Microsoft applications

Customer service

Education

CompTIA A+ Certification

CompTIA Net+ Certification

Job description

Thrive is seeking a Client Support Engineer to provide on-site, deskside support for our Chicago clients. You will diagnose and resolve end-user PC and software issues, assist engineers, and document resolutions in the ticketing system.

The role requires hands-on desktop hardware and software troubleshooting, strong communication, and the ability to work independently in a fast-paced enterprise environment. On-site in Chicago, with a customer-focused service mindset.