Senior Onsite Field Support Engineer

Synoptek; Schaumburg (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Synoptek in Schaumburg, IL is seeking a Field Support Engineer III to deliver onsite client support for scheduled and on-demand service needs. You will handle infrastructure escalations, mentor junior engineers, and drive rapid resolution with advanced troubleshooting and analytics.

Ideal candidates have 5–8 years of experience in customer-facing tech support, Windows/Mac environments, cloud platforms, and ITIL-aligned processes. This role requires on-site presence in Schaumburg, IL.

Qualifications

• Senior leadership experience in client-facing technical support.
• Experience with ITIL-based support practices would be beneficial.
• Strong troubleshooting and analytics skills.

Responsibilities

• Provide onsite support to clients for scheduled and on-demand service requirements.
• Receive and resolve infrastructure escalations from Field Support Engineer I and II.
• Mentor junior engineers with guidance and troubleshooting support.
• Proactively anticipate issues to ensure prompt response and resolution.
• Follow ticketing processes and document issues thoroughly and timely.

Skills

Leadership

Job description

Synoptek in Schaumburg, IL is seeking a Field Support Engineer III to deliver onsite client support for scheduled and on-demand service needs. You will handle infrastructure escalations, mentor junior engineers, and drive rapid resolution with advanced troubleshooting and analytics.

Ideal candidates have 5–8 years of experience in customer-facing tech support, Windows/Mac environments, cloud platforms, and ITIL-aligned processes. This role requires on-site presence in Schaumburg, IL.