Field Services Engineer: Onsite IT & AV Support

Cognizant; Gastonia (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

Cognizant is seeking a Field Services Engineer to provide onsite desktop and device support at Gastonia, NC. The role covers laptops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.

Responsibilities include incident management, ticket handling, and creation of runbooks to improve service reliability. Ideal candidates have strong Windows troubleshooting and basic networking skills and can work across office and factory environments.

Qualifications

• Hands-on onsite field service support experience.
• Experience with desktop and laptop deployment and break/fix.

Responsibilities

• Provide hands-on onsite support for laptops/desktops and rugged factory devices, printers, scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Skills

Desktop Support

Audio visual devices

Networking / WIFI

Tools

IT Shop

SCCM

Nexthink

Job description

Cognizant is seeking a Field Services Engineer to provide onsite desktop and device support at Gastonia, NC. The role covers laptops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.

Responsibilities include incident management, ticket handling, and creation of runbooks to improve service reliability. Ideal candidates have strong Windows troubleshooting and basic networking skills and can work across office and factory environments.