Onsite Field Operations Lead - Dallas Area

Namely; Fort Worth (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Zipline is seeking a Ranger Support coordinator to lead and scale field support operations across the Dallas metro area. You will manage a growing team of Field Support Technicians and ensure Zipping Points operate safely and efficiently for partners and customers.

The role combines hands-on leadership with operational ownership, team development, and continuous improvement, requiring onsite presence, willingness to travel, and a focus on safety and reliability.

Qualifications

• 2+ years of experience in field operations, service, maintenance, logistics, or a related technical environment.
• Experience leading or managing teams, including coaching, feedback, and performance management.
• Technical or mechanical aptitude to understand and support field-based systems, equipment, inspections, and maintenance work.
• Sound judgment and comfort making real-time decisions in a fast-changing field environment.
• Clear communication skills and a customer-first approach when working with technicians, internal teams, and on-site partners.
• Ability to work onsite, reside in the greater Dallas area, and travel frequently throughout the metro area.
• Ability to lift up to 50 lbs, a valid driver’s license, and a clean driving record.

Responsibilities

• Lead a high-performing team of Field Support Technicians across multiple regions. Set your team up for success by fostering a culture of safety, accountability, and operational excellence.
• Own daily site readiness, including equipment functionality, required inspections, preventive maintenance, cleanliness, organization, and adherence to Zipline operating standards.
• Build schedules and staffing plans that maintain consistent site coverage while balancing labor needs with changing operational demand.
• Troubleshoot field operational and technical issues, make real-time decisions, and coordinate clear handoffs with Flight Operations, Customer Operations, and internal teams.
• Track service levels and field performance data to identify reliability gaps, maintenance risks, and opportunities to improve site performance.
• Implement process improvements that increase preventive-maintenance completion, technician productivity, service reliability, and the experience of on-site partners.
• Maintain relationships with site partners, gather feedback, and resolve issues affecting daily site operations.

Skills

Field operations

Team leadership

Technical aptitude

Communication

Customer-focused

Job description

Zipline is seeking a Ranger Support coordinator to lead and scale field support operations across the Dallas metro area. You will manage a growing team of Field Support Technicians and ensure Zipping Points operate safely and efficiently for partners and customers.

The role combines hands-on leadership with operational ownership, team development, and continuous improvement, requiring onsite presence, willingness to travel, and a focus on safety and reliability.