Multi-Site Field Operations Lead

Zipline; Fort Worth (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Zipline is hiring a Field Technician Operations Lead to oversee the team that maintains Dropbox locations and supports daily delivery operations in the Fort Worth area. You’ll manage the Field Support Supervisor and guide regional technicians to ensure safety, reliability, and site readiness.

You’ll lead by example, develop frontline leaders, and drive maintenance improvements across multiple sites while collaborating with partners and internal teams to keep operations running smoothly.

Qualifications

• Experience leading field operations or multi-site teams.
• Experience managing supervisors or team leads.
• Ability to travel regularly between assigned sites.
• Strong safety-focused decision making.

Responsibilities

• Manage and develop the Field Support Supervisor, who leads the regional Field Support Technician team.
• Set clear expectations for safety, equipment reliability, site readiness, partner communication, and work quality.
• Establish regional plans for inspections, preventive maintenance, repairs, and site coverage.
• Ensure technicians have the schedules, tools, parts, training, and procedures needed to complete work safely and effectively.
• Review team performance, work orders, inspection records, repair completion, and open issues.
• Prioritize work based on safety risk, customer and partner impact, operational urgency, and available resources.
• Provide direction during complex equipment issues, recurring failures, and operational disruptions.
• Coordinate escalations with engineering, maintenance, operations, vendors, and partner teams.
• Build consistent processes for site inspections, issue documentation, repair follow-up, and communication.
• Monitor trends in Dropbox availability, repeat repairs, unresolved work, and site readiness; use findings to recommend improvements.
• Ensure the team records clear notes, photos, and repair details so issues can be understood and resolved.
• Visit sites regularly to assess conditions, review work, and stay connected to frontline challenges.
• Build a strong safety culture and ensure team members follow established procedures.
• Support hiring, onboarding, training, and performance development for the supervisor and technician team.
• Provide leadership updates on regional performance, equipment risks, staffing needs, and improvement plans.
• Identify opportunities to improve maintenance planning, reduce downtime, and strengthen the partner experience.

Skills

Field operations leadership

Supervisors management

Safety and reliability

Communication skills

Planning and organization

Field service operations

Job description

Zipline is hiring a Field Technician Operations Lead to oversee the team that maintains Dropbox locations and supports daily delivery operations in the Fort Worth area. You’ll manage the Field Support Supervisor and guide regional technicians to ensure safety, reliability, and site readiness.

You’ll lead by example, develop frontline leaders, and drive maintenance improvements across multiple sites while collaborating with partners and internal teams to keep operations running smoothly.