Strategic Field Ops & Partnerships Lead

Zipline; Fort Worth (TX); In loco; USD 150.000 - 165.000; Tempo pieno

Descrizione del lavoro

Zipline is seeking a Field Ops Special Projects Manager to lead high-profile partnerships from alignment through launch and ongoing execution in the Dallas–Fort Worth area. You will coordinate internal teams and external partners to deliver complex initiatives safely, reliably, and on schedule.

You will build relationships with senior stakeholders, drive readiness and new service launches, and ensure operational excellence across locations while maintaining clear executive communication and

Competenze

• 8-10+ years of experience leading complex partnerships, strategic programs, or cross-functional initiatives.
• Proven track record of turning ambiguous, high-stakes work into measurable results.
• Experience managing senior external stakeholders across organizational boundaries.
• Strong program leadership: defining scope, sequencing work, managing dependencies, risks, and decisions.
• Ability to influence without direct authority and align teams around a shared outcome.
• Excellent written and verbal communication, including executive updates and partner-facing communication.
• Sound judgment under pressure and ability to distinguish urgent issues from long-term work.
• Customer- and partner-focused approach with attention to operational detail and follow-through.
• Comfort working in the field, visiting partner sites, and adapting plans to real-world conditions.
• Collaborative approach and willingness to work across commercial, operations, technical, and corporate teams.
• Experience launching or scaling strategic partnerships or complex multi-site operations.
• Experience in logistics, mobility, retail, healthcare, or technology environments.

Mansioni

• Own assigned high-profile strategic partnerships and special projects end to end, from scoping and planning through launch, stabilization, and performance review.
• Translate partnership objectives into clear workplans, milestones, owners, dependencies, decision points, and measurable outcomes.
• Build and maintain trusted relationships with partner executives and day-to-day teams; establish a regular operating cadence and clear escalation paths.
• Align internal stakeholders across commercial, field operations, engineering, product, safety, legal, finance, and other functions to deliver commitments.
• Lead readiness planning for partner launches, including site and process readiness, staffing, training, support models, communications, and contingency plans.
• Coordinate field execution across multiple locations, adapting plans to local conditions while maintaining consistent operating standards.
• Identify risks, surface tradeoffs early, and drive timely decisions when scope, schedules, resources, or operating conditions change.
• Lead issue resolution during launch and ongoing operations; coordinate the right owners and keep partners informed through closure.
• Track partnership health and project performance using agreed measures such as readiness, reliability, service quality, adoption, and partner satisfaction.
• Create concise updates for senior leaders that summarize progress, risks, decisions needed, and next steps.
• Capture lessons from launches and field feedback; turn them into repeatable playbooks, processes, and improvements for future partnerships.
• Represent Zipline with professionalism and discretion in high-visibility partner settings.

Conoscenze

Partnership leadership

Cross-functional leadership

Stakeholder management

Executive updates

Ambiguity handling

Descrizione del lavoro

Zipline is seeking a Field Ops Special Projects Manager to lead high-profile partnerships from alignment through launch and ongoing execution in the Dallas–Fort Worth area. You will coordinate internal teams and external partners to deliver complex initiatives safely, reliably, and on schedule.

You will build relationships with senior stakeholders, drive readiness and new service launches, and ensure operational excellence across locations while maintaining clear executive communication and