Onsite Field IT Technician (L2) – Multi-Client Support

Valid8 Financial, Inc.; Budd Lake (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Valid8 Financial, Inc. is seeking an Onsite Technology Support Specialist in Budd Lake, NJ. This role involves direct client interaction and troubleshooting of hardware and software issues, primarily supporting Windows 10 and 11 systems. The successful candidate will need to manage ticketing systems and provide support for Microsoft 365 and Active Directory. We are looking for someone with 2 to 4 years of onsite technical support experience. Competitive salary and comprehensive benefits package are included.

Qualifications

• 2 to 4 years of onsite technology support in a multi-client environment.
• US person status and US-based work location required.
• Experience with imaging, OS troubleshooting, and driver work.
• Familiarity with Active Directory and Group Policy.
• Admin-level user support in Microsoft 365.

Responsibilities

• Deploy and image Windows 10 and 11 workstations for client standards.
• Onsite troubleshooting for workstations and peripherals.
• Support for Active Directory user operations.
• Microsoft 365 end-user support, including mailbox access.
• Ticket ownership from intake through resolution.

Skills

onsite technology support

Windows 10 and 11 fluency

Active Directory user support

Microsoft 365 user administration

printer troubleshooting

basic networking

ticketing discipline

communication skills for non-technical users

security awareness

Tools

HaloPSA

ConnectWise

Autotask

ServiceNow

Job description

Valid8 Financial, Inc. is seeking an Onsite Technology Support Specialist in Budd Lake, NJ. This role involves direct client interaction and troubleshooting of hardware and software issues, primarily supporting Windows 10 and 11 systems. The successful candidate will need to manage ticketing systems and provide support for Microsoft 365 and Active Directory. We are looking for someone with 2 to 4 years of onsite technical support experience. Competitive salary and comprehensive benefits package are included.