Support Technician (Onsite/Contract)

Optomi; New York (NY); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A tech solutions provider is hiring a Support Technician for a full-time role in New York City. This position will support a Windows 11 migration, involving device imaging and basic user support. Ideal candidates are detail-oriented, organized, and willing to learn in a technical environment. Responsibilities include managing tickets in ServiceNow and maintaining hardware records. Candidates should have 1–1.5 years of technical support experience and strong customer communication skills. Medical insurance and 401(k) benefits are included.

Qualifications

• 1–1.5 years of experience in a support, desktop, or customer-facing technical role.
• Exposure to Windows environments and basic device setup or troubleshooting.
• Experience working in a ticketing system (ServiceNow preferred).

Responsibilities

• Image and prepare laptops and desktops for Windows 11 deployment.
• Support the migration of devices from SCCM to Microsoft Intune/Azure.
• Manage support tickets and documentation in ServiceNow.

Skills

Customer-service-oriented communication

Attention to detail

Ability to follow documented procedures

Tools

ServiceNow

Job description

This range is provided by Optomi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

Direct message the job poster from Optomi

Support Technician (Full Time, Contract; Onsite in New York City)

Optomi, in partnership with a global enterprise organization, is seeking a Support Technician to support a large-scale Windows 11 migration initiative in New York City. This hands‑on, on‑site role will focus on imaging and preparing end‑user devices for Windows 11 deployment as part of a transition from SCCM to Microsoft Intune/Azure. The Support Technician will follow documented deployment procedures, work closely with the local Service Delivery team, and provide basic end‑user support while devices are being re‑imaged. Additional responsibilities include managing and documenting tickets in ServiceNow, updating hardware and asset tracking records, and delivering a professional, customer‑focused end‑user experience. This is an ideal opportunity for a detail‑oriented, organized individual eager to build foundational IT experience in a structured, project‑driven environment.

Responsibilities

• Image and prepare laptops and desktops for Windows 11 deployment following documented procedures
• Support the migration of devices from SCCM to Microsoft Intune/Azure
• Provide basic end‑user support while devices are being re‑imaged or deployed
• Create, update, and manage support tickets and documentation in ServiceNow
• Maintain accurate hardware inventory and asset tracking records
• Escalate technical issues to the Service Delivery team while ensuring a positive end‑user experience

Apply today if your background includes:

• 1–1.5 years of experience in a support, desktop, or customer‑facing technical role
• Exposure to Windows environments and basic device setup or troubleshooting
• Strong ability to follow documented procedures with attention to detail
• Experience working in a ticketing system (ServiceNow preferred)
• Professional, customer‑service‑oriented communication with end users
• Organized, reliable, and eager to learn in a hands‑on, on‑site environment

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology
• Beverage Manufacturing

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Medical insurance

Vision insurance

401(k)

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