Field Technician: Computer & Server Systems

Unisys Corporation; Richmond (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited paid time off

Job summary

Unisys Corporation is seeking a Field Engineer to provide full onsite Field Engineering support for large and complex clients in the Richmond area. You will take ownership of onsite service activity and perform advanced maintenance, including low-complexity installs, while offering technical feedback to improve service delivery.

The role requires a high school diploma or GED, potential technical certification or an Associate Degree, and 2–4 years’ experience in the field.

Qualifications

• Must have a valid driver’s license.
• Must have access to a reliable vehicle.
• 2–4 years of experience in the area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

Field engineering

Client support

Technical troubleshooting

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys Corporation is seeking a Field Engineer to provide full onsite Field Engineering support for large and complex clients in the Richmond area. You will take ownership of onsite service activity and perform advanced maintenance, including low-complexity installs, while offering technical feedback to improve service delivery.

The role requires a high school diploma or GED, potential technical certification or an Associate Degree, and 2–4 years’ experience in the field.