Onsite Field Engineer: Installations & Tech Support

Lancesoft; Village of Tarrytown (NY); Vor Ort; USD 28.000 - 34.000; Vollzeit

Zusammenfassung

Lancesoft is seeking a Field Engineer to provide comprehensive engineering support for a portfolio of large and complex clients in the New York area. The role requires owning onsite service activities and performing advanced maintenance, including light installations, to ensure top-tier service delivery.

The ideal candidate will bring 2–4 years of relevant experience, a high school diploma or GED, and any technical certification or an associate degree.

Qualifikationen

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• Typically 2–4 years' experience in area of responsibility.

Aufgaben

• Provides the full range of Field Engineering support for an assigned base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Ausbildung

High School Diploma or GED

Technical certification or Associate Degree

Jobbeschreibung

Lancesoft is seeking a Field Engineer to provide comprehensive engineering support for a portfolio of large and complex clients in the New York area. The role requires owning onsite service activities and performing advanced maintenance, including light installations, to ensure top-tier service delivery.

The ideal candidate will bring 2–4 years of relevant experience, a high school diploma or GED, and any technical certification or an associate degree.