Onsite Field Collections Specialist I

Enbridge Inc.; Springville (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Flexible benefits program

Paid maternity and parental leave

Retirement savings plan

Paid time off/vacation/sick

Paid holidays

Employee and Family Assistance Program

Wellness Program

Job summary

Enbridge Inc. in Springville, UT is seeking an entry-level Collections Field Representative I to support customer credit and collections programs. You will conduct onsite visits to residential and commercial premises, deliver termination notices, and perform service disconnections for non-payment.

The role requires independent work in the field and strong customer communication. Responsibilities include reviewing delinquent accounts, assisting with payment arrangements, identifying fraud, and

Qualifications

• Customer service and conflict resolution skills.
• Strong communication and problem-solving abilities.
• Ability to work independently and maintain accurate records.
• Proficiency with mobile devices and Microsoft Office applications.
• High School Diploma or GED required.

Responsibilities

• Conduct onsite visits to customer premises to deliver termination notices.
• Perform gas meter-related field tasks, including visual inspections and meter reads.
• Review delinquent accounts and assist in collection efforts through direct contact.
• Educate customers on payment plans, energy assistance programs, deposits, and resources.
• Identify unauthorized use of service, meter tampering, or fraud.
• Complete required field documentation using mobile apps and company systems.
• Maintain training and certifications to comply with policies and regulations.

Skills

Customer service

Conflict resolution

Communication

Problem solving

Independence

Record keeping

Mobile devices

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Enbridge Inc. in Springville, UT is seeking an entry-level Collections Field Representative I to support customer credit and collections programs. You will conduct onsite visits to residential and commercial premises, deliver termination notices, and perform service disconnections for non-payment.

The role requires independent work in the field and strong customer communication. Responsibilities include reviewing delinquent accounts, assisting with payment arrangements, identifying fraud, and