Field Collections & Service Resolution Specialist

Enbridge; Springville (UT); Presencial; USD 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Maternity/Parental leave

Retirement savings plans

Paid time off

Employee Assistance Program

Wellness Program

Descripción de la vacante

Enbridge is seeking a Collections Field Representative I in Utah to support customer credit and collections, perform service disconnections for non-payment, and conduct field visits to residential and commercial premises. The role requires independent field work, strong communication, and meticulous documentation.

Base salary is hourly and ranges from $20.29 to $23.50 per hour in US locations, with comprehensive benefits.

Formación

• Customer service and conflict resolution skills.
• Strong communication and problem-solving abilities.
• Ability to work independently and maintain accurate records.
• Proficiency with mobile devices and Microsoft Office applications
• High School Diploma or GED required.
• Valid driver license and acceptable driving record.
• Ability to obtain and maintain required operator qualifications.
• Ability to safely perform field responsibilities in all weather conditions.

Responsabilidades

• Conduct onsite visits to customer premises to deliver termination notices.
• Perform gas meter-related field tasks, including visual inspections, meter reads, meter shutoff, lock installation, and other routine meter maintenance.
• Review delinquent customer accounts and assist in collection efforts through direct customer contact and account resolution discussions.
• Educate customers on available payment plans, energy assistance programs, deposits, and other resources.
• Identify unauthorized use of service, meter tampering, theft of service, or fraud.
• Complete required field documentation accurately using mobile phone applications and company systems.
• Maintain required training, Operator Qualification (OQ) certifications, and other job-related learning requirements to ensure compliance.

Conocimientos

Customer service

Conflict resolution

Communication

Problem solving

Independent work

Mobile devices

Microsoft Office

Driver license

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Mobile devices

Descripción del empleo

Enbridge is seeking a Collections Field Representative I in Utah to support customer credit and collections, perform service disconnections for non-payment, and conduct field visits to residential and commercial premises. The role requires independent field work, strong communication, and meticulous documentation.

Base salary is hourly and ranges from $20.29 to $23.50 per hour in US locations, with comprehensive benefits.