Collections Field Rep I

Enbridge; Springville (UT); Presencial; USD 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Maternity/Parental leave

Retirement savings plans

Paid time off

Employee Assistance Program

Wellness Program

Descripción de la vacante

Enbridge is seeking a Collections Field Representative I in Utah to support customer credit and collections, perform service disconnections for non-payment, and conduct field visits to residential and commercial premises. The role requires independent field work, strong communication, and meticulous documentation.

Base salary is hourly and ranges from $20.29 to $23.50 per hour in US locations, with comprehensive benefits.

Formación

• Customer service and conflict resolution skills.
• Strong communication and problem-solving abilities.
• Ability to work independently and maintain accurate records.
• Proficiency with mobile devices and Microsoft Office applications
• High School Diploma or GED required.
• Valid driver license and acceptable driving record.
• Ability to obtain and maintain required operator qualifications.
• Ability to safely perform field responsibilities in all weather conditions.

Responsabilidades

• Conduct onsite visits to customer premises to deliver termination notices.
• Perform gas meter-related field tasks, including visual inspections, meter reads, meter shutoff, lock installation, and other routine meter maintenance.
• Review delinquent customer accounts and assist in collection efforts through direct customer contact and account resolution discussions.
• Educate customers on available payment plans, energy assistance programs, deposits, and other resources.
• Identify unauthorized use of service, meter tampering, theft of service, or fraud.
• Complete required field documentation accurately using mobile phone applications and company systems.
• Maintain required training, Operator Qualification (OQ) certifications, and other job-related learning requirements to ensure compliance.

Conocimientos

Customer service

Conflict resolution

Communication

Problem solving

Independent work

Mobile devices

Microsoft Office

Driver license

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Mobile devices

Descripción del empleo

Employee Type

Regular-Full time

Union Status

This is a non-union position

Collections Field Representative I is an entry-level field operations position responsible for supporting the company's customer credit and collections programs through direct customer engagement, service disconnection activities, and account resolution efforts. This role conducts onsite visits to residential and commercial customer premises to deliver termination notices and perform service disconnections for non-payment. Working independently in a field environment, the representative evaluates delinquent accounts, assists customers with payment arrangements, identifies unauthorized use of service, and supports revenue protection initiatives.

What You Will Do

• Conduct onsite visits to customer premises to deliver termination notices.
• Perform gas meter-related field tasks, including visual inspections, meter reads, meter shutoff, lock installation, and other routine meter maintenance in accordance with company procedures, safety standards, and regulatory requirements.
• Review delinquent customer accounts and assist in collection efforts through direct customer contact and account resolution discussions.
• Educate customers on available payment plans, energy assistance programs, deposits, and other resources designed to maintain service.
• Identify unauthorized use of service, meter tampering, theft of service, or fraud.
• Complete required field documentation accurately using mobile phone applications and company systems.
• Maintain required training, Operator Qualification (OQ) certifications, and other job-related learning requirements to ensure compliance with company policies, safety standards, and regulatory requirements.

Who You Are

• Customer service and conflict resolution skills.
• Strong communication and problem-solving abilities.
• Ability to work independently and maintain accurate records.
• Proficiency with mobile devices and Microsoft Office applications
• High School Diploma or GED required.
• Valid driver license and acceptable driving record.
• Ability to obtain and maintain required operator qualifications.
• Ability to safely perform field responsibilities in all weather conditions

Working Conditions

• Work outdoors in varying weather and environmental conditions.
• Walk significant distances and frequently enter and exit vehicles throughout the workday.
• Operate hand tools and field equipment associated with service activities.
• Travel extensively within assigned service territories.

Physical Requirements (Include but are not limited to)

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both field & office) include but are not limited to

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Base Salary

• Base salary ranges from $20.29 -$23.50 USD per hour for US locations based upon candidate's experience, skills, and internal equity.
• Applicable compensation policies and guidelines apply to internal candidates.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Information For Applicants

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com.