Field Collections Specialist – Residential & Commercial

FirstEnergy Corp.; Mount Airy (MD); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

FirstEnergy is seeking a field collections specialist for Potomac Edison to address delinquent residential and nonresidential accounts. The role involves live customer contact, field notices, and exercising termination or reconnection of electric service when required.

You will operate handheld devices, manage workflow, and ensure accurate record-keeping while adhering to safety standards. The position requires the ability to navigate multiple service areas, communicate professionally with

Formación

• Bachelor's degree in business or a technical discipline preferred or equivalent work-related experience.
• Meter reading or collections experience is a plus, familiarity with utility operations is beneficial.
• Ability to operate handheld devices and input information accurately; strong safety awareness.

Responsabilidades

• Retrieve and organize daily collections work.
• Contact customers in person or by phone to address delinquent balances.
• Deliver field notices in compliance with regulations.
• Terminate or reconnect services based on payment status.
• Troubleshoot devices and systems used for collections.
• Communicate with customers and departments about payments, deposits, and policies.
• Maintain records and reports; follow safety rules and company policies.

Conocimientos

Customer service

Safety

Driving

Communication

Educación

Bachelor's degree in business or technical discipline

Descripción del empleo

FirstEnergy is seeking a field collections specialist for Potomac Edison to address delinquent residential and nonresidential accounts. The role involves live customer contact, field notices, and exercising termination or reconnection of electric service when required.

You will operate handheld devices, manage workflow, and ensure accurate record-keeping while adhering to safety standards. The position requires the ability to navigate multiple service areas, communicate professionally with