Field Collections Specialist I

Enbridge; Eagle Mountain (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Flexible benefits program

Paid maternity/paternity leave

Retirement savings plans with company股

Job summary

Enbridge seeks a Collections Field Representative I to support its customer credit and collections programs through direct engagement. The role includes delivering termination notices and performing service disconnections for non-payment, with field visits to residential and commercial premises.

The position requires the ability to work independently in a field environment, review delinquent accounts, and assist customers with payment arrangements while ensuring safety and regulatory compliance.

Qualifications

• High School Diploma or GED required.
• Valid driver license and acceptable driving record.
• Ability to obtain and maintain required operator qualifications.
• Proficiency with mobile devices and Microsoft Office applications.
• Customer service and conflict resolution skills.
• Strong communication and problem-solving abilities.
• Ability to work independently and maintain accurate records.
• Ability to safely perform field responsibilities in all weather conditions.

Responsibilities

• Conduct onsite visits to customer premises to deliver termination notices.
• Perform gas meter-related field tasks, including visual inspections, meter reads, meter shutoff, lock installation, and other routine meter maintenance.
• Review delinquent customer accounts and assist in collection efforts through direct customer contact and account resolution discussions.
• Educate customers on payment plans, energy assistance programs, deposits, and other resources.
• Identify unauthorized use of service, meter tampering, theft of service, or fraud.
• Complete required field documentation accurately using mobile phone applications and company systems.
• Maintain required training, Operator Qualification (OQ) certifications, and other job-related learning requirements.

Skills

Customer service

Conflict resolution

Strong communication

Problem-solving

Independent work

Mobile devices proficiency

Driver's license

Operator qualifications (obtain)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Enbridge seeks a Collections Field Representative I to support its customer credit and collections programs through direct engagement. The role includes delivering termination notices and performing service disconnections for non-payment, with field visits to residential and commercial premises.

The position requires the ability to work independently in a field environment, review delinquent accounts, and assist customers with payment arrangements while ensuring safety and regulatory compliance.