Field Collections Specialist

FirstEnergy Corp.; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

FirstEnergy is seeking a Revenue Operations Specialist for Potomac Edison to support delinquent account collections. The role involves field visits, issuing notices, disconnect/reconnect actions, and coordinating with customers to arrange payments, while complying with safety and regulatory requirements.

You will use handheld devices to track accounts, input data, and communicate with customers by phone, in person, or written correspondence.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Meter reading or collections experience is a plus.
• Knowledge of basic electricity is preferred.
• Ability to lift and carry 25+ pounds and navigate rough terrain.
• Must live within 30 minutes of the service center.

Responsibilities

• Retrieving and organizing daily collections work.
• Contacting customers about delinquent balances and payment arrangements.
• Delivering field notices in compliance with state regulations.
• Terminating accounts for nonpayment and reconnecting after payment.

Skills

Safety awareness

Customer service

Equipment operation

Communication skills

Record keeping

Driving/Walking

Education

Bachelor's degree in business or technical field

Job description

FirstEnergy is seeking a Revenue Operations Specialist for Potomac Edison to support delinquent account collections. The role involves field visits, issuing notices, disconnect/reconnect actions, and coordinating with customers to arrange payments, while complying with safety and regulatory requirements.

You will use handheld devices to track accounts, input data, and communicate with customers by phone, in person, or written correspondence.