Entry-Level Field Collections Specialist

Enbridge Inc.; Town of Springville (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Flexible benefits program

Maternity and parental leave

Retirement plans with company stock

Paid time off/vacation/sick

Employee and Family Assistance Program

Wellness Program

Job summary

Enbridge Inc. is seeking a Collections Field Representative I in Wisconsin. The role conducts on-site visits to residential and commercial premises to deliver termination notices and perform service disconnections for non-payment.

You will work independently in the field to evaluate delinquent accounts and assist customers with payment arrangements. The position emphasizes customer service, accuracy in documentation, and compliance with safety standards.

Qualifications

• High School Diploma or GED required.
• Valid driver license with acceptable driving record.
• Ability to obtain and maintain Operator Qualifications (OQ).
• Work outdoors in varying weather conditions and travel extensively within territory.

Responsibilities

• Conduct onsite visits to customer premises to deliver termination notices.
• Perform gas meter tasks including inspection, reads, shutoff, lock installation and maintenance.
• Review delinquent accounts and assist in collections through direct contact and resolutions.
• Educate customers on payment plans, energy assistance and deposits.
• Identify unauthorized use of service, meter tampering or fraud.
• Complete field documentation accurately using mobile apps and company systems.
• Maintain required training and safety certifications to comply with policies.

Skills

Customer service

Conflict resolution

Communication

Problem-solving

Independent work

Mobile devices

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Enbridge Inc. is seeking a Collections Field Representative I in Wisconsin. The role conducts on-site visits to residential and commercial premises to deliver termination notices and perform service disconnections for non-payment.

You will work independently in the field to evaluate delinquent accounts and assist customers with payment arrangements. The position emphasizes customer service, accuracy in documentation, and compliance with safety standards.