Onsite Fertility Patient Experience Concierge

Pinnacle Fertility, Inc.; Independence Township, Northern (OH, KY); Hybrid; USD 38,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health insurance

Dental insurance

Life insurance

Vision insurance

Paid time off

Paid holidays

Retirement savings plan

Job summary

Pinnacle Fertility, Inc. in Cleveland, OH is seeking a Patient Experience Coordinator to greet patients, verify information, and support scheduling. This onsite, full-time role collaborates with clinical staff to ensure a seamless patient journey.

You will manage check-ins, intake, and billing basics while maintaining accurate records and a welcoming reception area. You will also participate in ongoing improvements to enhance the patient experience.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in a medical office, patient services, or related role.
• Strong communication, organizational, and multitasking skills.
• Proficiency with electronic medical records (EMR) and basic computer skills.
• Basic insurance knowledge in a healthcare setting.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Skills

Customer service

Scheduling

Communication

EMR proficiency

Organizational skills

Multitasking

Basic computer skills

Insurance knowledge

Education

High school diploma or equivalent

Job description

Pinnacle Fertility, Inc. in Cleveland, OH is seeking a Patient Experience Coordinator to greet patients, verify information, and support scheduling. This onsite, full-time role collaborates with clinical staff to ensure a seamless patient journey.

You will manage check-ins, intake, and billing basics while maintaining accurate records and a welcoming reception area. You will also participate in ongoing improvements to enhance the patient experience.