Patient Experience Coordinator — Onsite, Full-Time

Pinnacle Fertility; Independence Township (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive healthcare

Dental insurance

Life insurance

Vision insurance

Generous PTO and paid holidays

Job summary

Pinnacle Fertility is seeking a Patient Experience Coordinator to serve as the first point of contact for fertility patients at Pinnacle Fertility - Ohio, Cleveland, OH. This full-time, onsite role supports scheduling, patient intake, and administrative tasks within a multidisciplinary team.

Responsibilities include welcoming patients, verifying information, managing calls, scheduling, and handling billing-related tasks.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of experience in a medical office, patient services, or related role.
• Strong communication, organizational, and multitasking skills.
• Proficiency with electronic medical records (EMR) and basic computer skills.
• Basic insurance knowledge in a healthcare setting.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Skills

Communication

Organization

Multitasking

EMR proficiency

Basic computer skills

Insurance knowledge

Education

High school diploma

Tools

EMR (Electronic Medical Records)

Job description

Pinnacle Fertility is seeking a Patient Experience Coordinator to serve as the first point of contact for fertility patients at Pinnacle Fertility - Ohio, Cleveland, OH. This full-time, onsite role supports scheduling, patient intake, and administrative tasks within a multidisciplinary team.

Responsibilities include welcoming patients, verifying information, managing calls, scheduling, and handling billing-related tasks.