Onsite Facility IT & Production Technician

Wonder Group, INC; Swedesboro (NJ); On-site; USD 87,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) plan

Equity options

Discounted meals

Job summary

Wonder is seeking a Technology Operations Technician in New Jersey to own in-facility technology for a major production site. You will maintain computer systems, printers, scanners, and mobile devices, working with culinary and operations teams to minimize downtime and ensure smooth food production.

You will be a key liaison for IT across the facility, with opportunities to expand skills through support for the Wonder organization’s IT Service Desk.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3–5 years hands-on IT support, field technician, or systems administration.
• Diagnose, repair, and maintain varied hardware (PCs, laptops, tablets, scanners, printers).
• Networking fundamentals: TCP/IP, VLANs, DHCP, DNS, Wi‑Fi, switching/routing.
• Manage Windows, Apple, Android, and/or Chrome OS endpoints in a managed environment.
• Experience with ITSM ticketing platforms and ITIL practices.
• Ability to work independently in a fast-paced setting.
• Strong customer service and clear communication.

Responsibilities

• Serve as single point of contact for in-facility tech issues and maintenance.
• Install, configure, and maintain computer systems and peripherals.
• Troubleshoot servers, networking gear, and production equipment.
• Perform preventive maintenance to minimize downtime.
• Manage mobile device fleet via MDM; deploy and retire devices as needed.
• Monitor local network health and coordinate with IT teams.
• Maintain asset inventory and document incidents and SOPs.

Skills

IT support

Field technician

Systems administration

Networking fundamentals

Windows management

Mac/Chrome OS management

Customer service

Communication

Problem solving

Independent worker

Education

Bachelor’s degree or equivalent experience

Tools

Intune

Omnissa

MDM/UEM platform

Job description

Wonder is seeking a Technology Operations Technician in New Jersey to own in-facility technology for a major production site. You will maintain computer systems, printers, scanners, and mobile devices, working with culinary and operations teams to minimize downtime and ensure smooth food production.

You will be a key liaison for IT across the facility, with opportunities to expand skills through support for the Wonder organization’s IT Service Desk.