Field Operations Technician

Wonder; Swedesboro (NJ); On-site; USD 87,000 - 110,000; Full time

Benefits offered by this job

Equity

401(k)

Health plans

Discounted meals

Paid time off

Job summary

Wonder is seeking a Technology Operations Technician to own and support the DISH facility's IT systems, networks, and devices. You will install, configure, and maintain PCs, printers, scanners, and network gear, while partnering with culinary and operations teams to minimize downtime and keep the food flowing.

You’ll manage asset inventories, assist with security and change management, and support the Wonder IT standards.

Qualifications

• Bachelor’s degree or equivalent work experience in IT.
• 3–5 years hands-on IT support or system admin experience.
• Able to diagnose, repair, and maintain hardware and software in a production environment.

Responsibilities

• Install, configure, and maintain computer systems, printers, scanners, and handheld devices.
• Troubleshoot hardware/software issues on network-connected production equipment.
• Manage asset inventory and coordinate repairs/warranty with vendors.
• Maintain security policies and change management documentation.
• Provide Tier-1/2 support for IT Service Desk, with clear communication to non-technical staff.

Skills

Networking fundamentals

Endpoints management

MDM/UEM

Customer service

Self-motivation

Warehouse operations

ITIL familiarity

Education

Bachelor’s degree or equivalent

Tools

Intune

Omnissa

ServiceNow

Jira Service Management

Cisco Meraki

Aruba

Job description

About Wonder

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale. Together, we’re united by a single mission: to make great food more accessible. There has never been a more exciting time to join our world‑class team. We’ve brought together people who are changing the way the world eats — with grit, optimism, care, and a little bit of salt and pepper. And we’re just getting started.

Wonder’s portfolio of brands includes meal‑kit pioneer Blue Apron, leading online food marketplaces Grubhub and Seamless, and Emmy-winning media company Tastemade.

About the Opportunity

As the Technology Operations Technician at Wonder, you will serve as the dedicated technology owner for one of our DISH facilities - large‑scale production and distribution facilities that are the operational backbone of Wonder’s mealtime platform. DISH locations are technology‑dense environments equipped with computer systems, wired and wireless networks, network‑connected production equipment, handheld devices, scanners, printers, and more. In this role, you will ensure every piece of technology in your facility runs reliably and efficiently, partnering closely with culinary and operations teams to minimize downtime and keep the food flowing. Any available capacity above and beyond your facility responsibilities will be leveraged as additional support for our IT Service Desk - giving you variety and the opportunity to grow your breadth of IT skills across the broader Wonder organization.

Facility Technology Operations (primary responsibility)

Serve as the single point of contact for all in‑facility technology issues, repairs, and maintenance at the primary site and assist other locations. Install, configure, and maintain computer systems, and peripherals (scanners, printers, handheld devices). Assist ETG team with troubleshooting and maintenance of servers, networking equipment (switches, wireless access points, firewalls), etc. Troubleshoot and resolve hardware and software issues for network‑connected production equipment and production management systems. Perform preventive maintenance and routine inspections of all technology assets to minimize unplanned downtime in a production environment. Manage mobile and handheld device fleet through MDM solutions; provision, deploy, maintain, and retire devices as needed. Monitor local network health and coordinate with the greater IT team to resolve connectivity, performance, and capacity issues. Manage a thorough and up‑to‑date asset inventory for all technology at the facility. Coordinate repairs, warranty claims, and service visits with vendors and internal staff on behalf of the facility. Ensure technology installations and configurations comply with Wonder IT standards, security policies, and change management processes. Document incidents with causes and resolutions and standard operating procedures in the internal knowledge base. Service and maintain the temperature monitoring system components consisting of the sensors and alerting profiles. Be a point of contact for escalation of similar issues from the MSP supporting the restaurants.

What You Bring to the Table

Bachelor’s degree from an accredited college or university, or equivalent work experience. 3–5 years of hands‑on experience in an IT support, field technician, or systems administration role. Demonstrated ability to diagnose, repair, and maintain a wide variety of hardware — PCs, laptops, tablets, handheld scanners, printers, and network‑connected devices. Working knowledge of networking fundamentals: TCP/IP, VLANs, DHCP, DNS, Wi‑Fi (802.11 standards), and switching/routing concepts. Experience managing and troubleshooting Windows, Apple, Android, and/or Chrome OS endpoints in a managed environment (Intune, Omnissa, or similar MDM/UEM platform). Familiarity with ITSM ticketing platforms (ServiceNow, Jira Service Management, or equivalent) and adherence to ITIL best practices. Ability to work independently and prioritize competing demands in a fast‑paced production or operations environment. Strong customer service orientation — clear, patient, and professional communication with both technical and non‑technical colleagues. Comfort working in a warehouse environment — this role involves regular floor presence around active food production and warehouse distribution. Track record of sound judgment, problem‑solving, and organizational skills.

Nice to Have

Experience with IoT device management or network‑connected industrial/commercial equipment. Relevant certifications such as CompTIA A+, Network+, or equivalent. Familiarity with Cisco Meraki, Aruba, or similar enterprise network platforms. Experience in a food service, logistics, or manufacturing technology environment. Prior Service Desk or help desk experience in a corporate setting.

The Way You Work

You take ownership. You treat your DISH facility like it’s yours, proactively identifying potential issues before they impact operations rather than waiting for something to break. You communicate with clarity. You translate technical problems into plain language for operations, culinary, and management teams, and know how to set expectations around timelines and outcomes. You thrive under pressure. Production facilities never stop — and neither do you. You balance competing priorities calmly and make sound decisions even when the stakes are high. You’re a collaborator. You work hand‑in‑hand with facility leadership, central IT teams, and third‑party vendors, earning trust through follow‑through and consistent results. You document everything. You understand that good documentation is the backbone of reliable systems and you take pride in maintaining accurate records, runbooks, and asset inventories. You adapt quickly. Technology evolves, Wonder evolves, and so do you — embracing change, learning new tools, and bringing flexibility and enthusiasm to whatever comes next.

New Jersey: $86,500- $109,500

New Jersey: $86,500- $109,500 Wonder uses geographic‑specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

• competitive compensation package with equity and a 401(k)
• choice of medical, dental, and vision plans
• company paid short and long term disability coverage
• paid time off including flexible time off for exempt employees
• paid vacation for non‑exempt employees
• paid sick leave in compliance with applicable law
• paid parental leave
• discounted meals
• exclusive perks across the Wonder family of brands

A Final Note

We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.

As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.