Facility IT Ops Tech — Production & Networks

Wonder; United States; On-site; USD 87,000 - 110,000; Full time

Benefits offered by this job

Equity

401(k)

Medical insurance

Paid time off

Discounted meals

Job summary

Wonder is seeking a Technology Operations Technician to own the in-facility technology stack at a DISH production/distribution site in New Jersey. You will ensure reliable operations of computer systems, networks, and devices and partner with culinary and operations teams to minimize downtime.

You will also support the Wonder IT Service Desk when capacity allows, broadening your IT skills across the organization while upholding Wonder’s security and change management standards.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3–5 years of hands-on IT support/field technician experience.
• Ability to diagnose, repair, and maintain hardware (PCs, laptops, tablets, printers, scanners, etc.).
• Strong networking knowledge: TCP/IP, VLANs, DHCP, DNS, Wi‑Fi, switching/routing.
• Experience managing Windows, Apple, Android, and Chrome OS endpoints with MDM/UEM.
• Familiarity with ITSM ticketing platforms (ServiceNow, Jira Service Management) and ITIL practices.
• Ability to work independently in a fast-paced production/operations environment.
• Excellent customer service and clear communication.

Responsibilities

• Serve as the single point of contact for in-facility technology issues, repairs, and maintenance.
• Install, configure, and maintain computer systems and peripherals (scanners, printers, handheld devices).
• Troubleshoot servers, networking equipment, and production management systems.
• Perform preventive maintenance and maintain an up-to-date asset inventory.
• Manage mobile/handheld device fleet via MDM solutions; provisioning and retirement as needed.
• Monitor network health and coordinate with IT teams to resolve issues.

Job description

Wonder is seeking a Technology Operations Technician to own the in-facility technology stack at a DISH production/distribution site in New Jersey. You will ensure reliable operations of computer systems, networks, and devices and partner with culinary and operations teams to minimize downtime.

You will also support the Wonder IT Service Desk when capacity allows, broadening your IT skills across the organization while upholding Wonder’s security and change management standards.